● Manage the deployment, maintenance and upgrades of all IT systems, including servers, workstations (pc/mac), software, firewalls, VOIP, mobile devices, printers and other peripherals, resulting in increased operating efficiency by at least 25%.● Prioritized multiple concurrent IT activities while meeting aggressive deadlines in a fast-paced environment. Adept at building strong relationships with IT Staff, employees, customers, vendors and third-party contractors.● Install Werma\Smart Monitor to make the manufacturing processes faster, leaner and more efficient.● Negotiate new printer and cell phone contracts for over $275,000 in cost savings and better service.● Provide Level 2-3 IT support for 300+ users in multi-site offices and production environments● Upgraded the firmware on the Cisco Wireless LAN Controller and checked all the wireless access points in the Warehouse to ensure a 100 percent increase in speed and efficiency.● Utilized Microsoft SCCM to deploy new computers and software resulting in a streamlined more efficient process.

● Performed all levels of hardware and software systems support for over 200 computers and 15 printers in multiple locations. ● Responsible for exchange, Skype, Active Directory, anti-virus, meeting employee and customer needs 24/7.● Managed all new install projects for in-house ticketing system, servers, switches, and other network resources.● Developed and updated documentation, appraising users and administrators of vital information.● Created user manuals, imaged machines, and provided technical support sessions for new employees.● Administered and maintained environment security. Involved with administering security alerts to staff and weekly data backups.● Created proactive procedures for problem preventions and resolutions, interfaced with software developers, analyzed issues, and designed solutions.● Led help desk team and helped them with anything they couldn’t solve through a very detail oriented process.

● Closed 60-80 tickets a day on average. ● Closed 95% of trouble tickets on the first call without escalation.● Commended for quickly resolving complex issues including system crashes, network slowdowns, connectivity problems, security breaches, virus infections and more.● Achieved a user satisfaction rating of 4.9/5.0 (14% higher than average); consistently logged and monitored ticket status to ensure fast, quality resolution of every issue.● Set up secure WiFi, LAN and VoIP networks at remote locations, leading client/server configuration and performance-tuning of crucial infrastructure to ensure seamless business operations.● Enhanced MS-Access databases by improving user interface, introducing multiple-user access, and increasing security and stability. ● Fulfilled company needs along with providing customer service in a high call volume using ServiceNow. ● Monitored and provided front-line support of daily processes. ● Monitored and tested storage strategies and disaster-recovery plan and delivered recovery performance and high availability solutions. ● Enhanced users' understanding of database systems by conducting pre-implementation workshops, delivering group and individual training sessions and creating user-friendly training materials.

● Maintained an app for the company to make an efficient experience for end users. ● Responsible for estimating project finish date. ● Assigned weekly tasks that were to be submitted in a timely manner.● Teamed up with senior developers to gain more experience with IOS development. ● Enhanced tables, entities, and reports that were instrumental to the success of high-priority projects. ● Negotiated with clients to better assist their needs. ● Enhanced MS-Access databases by improving user interface, introducing multiple-user access, and increasing security and stability.● Fulfilled company needs along with providing customer service in a high call volume. ● Liaised with project management and company employees with well known ticketing system service now.● Monitored and provided front-line support of daily processes.