Atif Javed Email & Phone Number

Sydney, NSW, AU

Canberra, Australian Capital Territory, Australia

- Coordinate with internal and customer teams to ensure that the customer is getting the most value out of their subscription to Twilio Segment’s services- Work closely with the product team and partners to improve customer satisfaction- Responsible for training and guiding customers around support SLAs, escalations, and utilization of templates to ensure.

Canberra, Australian Capital Territory, Australia

- Worked on an internal project to scope, plan, and implement a Knowledge-Centered Support (KCS) system.- Gather information, share insights, and list steps to reproduce issues in Jira and liaise with the engineering team to resolve bugs.- Trained and regularly mentored new team members on performance-oriented strategies and customer service techniques..

Sydney, New South Wales, Australia

- Maintain service desk response time KPIs and cater to specific service level agreements (SLAs). I have exceeded my individual KPIs and achieved 130% of my target.- Improving our internal and external technical documentation to enable users to self-serve, which helps reduce the number of support requests and time to resolve tickets- Help get partners.

Sydney, New South Wales, Australia

Search.io is an AI-powered search and product discovery platform that helps eCommerce brands and retailers maximize their revenue and conversion rates through outcome-focused, real-time search result optimization. It was acquired by Algolia in 2022.- Work with customers to understand their needs, and provide guidance on the optimal way to set up and.

Sydney, Australia

- Built product roadmaps, managed backlog, organized sprints, and facilitated sprint ceremonies- Identifying gaps in the data that we capture, use, and analyse to guide our product roadmap- Identified, documented, and prioritized the crucial issues and stories in the backlog to enhance the product experience- Championed customer experience through expert.

Lahore

• Managing various digital campaigns including social media initiatives for all the accounts while maintaining close liaison with clients on daily basis. I was responsible for designing, implementing and monitoring all.
• Developed data-driven strategies for interactive marketing campaigns (planning, execution, and analysis) across digital channels (Display, SEM, and Affiliates), which helped increase revenue of E-commerce websites by.
• Identified major reporting process refinement opportunity by reducing campaign reporting preparation time by 30% via report automation, consolidation, and improved data gathering method.
• Defined metrics for marketing campaigns and measured them according to vendor performances and business impact
• Liaising with clients to gather and document business and marketing requirements specifications
• Coordination with clients, vendors (marketers, printers and sub-contractors) and in-house teams (social media, software development and graphic design teams)

Master Of Business Information Systems (Mbis), Information Systems

Activities and Societies: PARSA, AFEC

Bachelors Of Business Administration, Marketing

SOFTEC Society • Vice President – Marketing & Event Management, responsible for interaction with software houses& IT Companies to acquire.