- Oversea and control Banque Misr nostro’s accounts.- Conduct a comprehensive reconciliation of financial transactions and resolving discrepancies to maintain the integrity of financial data.- Utilize the SWIFT messaging system for secure and efficient communication in the reconciliation process.- Manage reconciliation processes for correspondent banks, cards transactions, and Nostro/Vostro accounts, ensuring accuracy and compliance with regulatory requirements.- Control and audit financial transactions to maintain adherence to internal controls and regulatory standards.- Responsible for calculating interest earned from correspondent accounts at Banque Misr.

- Respond to customer inquiries and resolve issues related to banking products and services, including checking and savings accounts, credit cards, loans, and mortgages.- Provide accurate and timely information to customers on account balances, transaction history, interest rates, and fees.- Identify and escalate complex or high-priority issues to the appropriate department or supervisor.- Promote HSBC's products and services to existing and potential customers.- Maintain up-to-date knowledge of HSBC's products, services, and policies.- Meet or exceed established performance metrics, including call quality, customer satisfaction, and productivity targets.

- Conducted surveys with customers to gather information about their preferences and experiences.- Maintained a professional and courteous manner while ensuring customers felt comfortable sharing their thoughts and opinions.- Met specific targets and deadlines for completing surveys and transferring calls to the sales department.- Updated customer information in the company's database and provided feedback on customer trends and preferences.- Contributed to the company's understanding of its customers and helped develop effective sales and marketing strategies.

- Conducted outbound calls to seniors and their caregivers to promote and sell DME equipment.- Utilized consultative selling techniques to identify customer needs and recommend appropriate DME equipment to improve their quality of life.- Demonstrated strong product knowledge to effectively answer customer questions and address concerns.- Processed orders and managed customer accounts using various software applications.- Worked collaboratively with the DME supplier to ensure timely and accurate delivery of equipment to customers.