-Technical support for complex systems and structures, enforcing standards and policies.-Highest level of escalation for challenging technical issues, providing proactive monitoring and corrective actions.-Represents Support Services on system-wide committees, training and mentoring as required.-End-point device responsibility, including desktop, mobile, and print, and proactive monitoring/analysis to prevent issues.-Technical operations management, coding/scripting, and consultation across enterprise environment.-Technical SME for site/regional projects, developing/executing project plans, and coordinating team member activities.-Management of escalation process for complex issues and providing technical expertise across HIT Support Services.-Coordination and guidance for staff on-boarding and maintaining a culture of continuous learning and discovery of new technology advancements.-Collaborating with cross-functional teams to troubleshoot and resolve technical issues.-Participating in the design and implementation of new systems and infrastructure to support organizational goals.

-Efficiently manages device lifecycle ensuring compliance with standards and security requirements.-Provides end-user support and training while managing tickets and ensuring service level objectives are met.-Supports AAH infrastructure, identifies potential networking issues, and implements application servers.-Completes project tasks within timeframes, identifies risks, and provides timely status reports.-Provides expert-level oversight of enterprise standards and site HIT environment, mentors team members, and creates/maintains IS Knowledge Base.

-Provides training, mentoring, coaching and reviewing the work of lower-level professionals.-Participates in efforts, as needed, to improve business processes.-Configures, installs, maintains and upgrades computer systems hardware and software.-Participates in the entire device lifecycle from initial device deployment through device replacement / retirement.-Ensures compliance with AAH hardware / software standards.

-Installed hardware and software on Windows PCs from start to finish.-Helped Level 1 support with higher-level technical issues.-Provided extended support for complex technical problems.-Fixed various technical issues, including Windows, Office, email, and medical applications.-Contributed to service improvements and created training documentation.-Diagnosed and resolved technical issues related to hardware and software.-Assisted with scheduling and quality assurance.-Created documentation for training and troubleshooting purposes.