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Bilal Ali is listed as Learning & Development Manager at Octopus Energy at Octopus Energy, based in Leicester, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Bilal Ali.
Bilal Ali previously worked as Learning and Development Manager at Octopus Energy and Onboarding Lead at Octopus Energy. Bilal Ali holds Master Of Science - Ms, Biological And Biomedical Sciences from Coventry University.
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Going back to the actual words of one of my mentors and teachers who taught me many things, "Bilal, the best thing a human being can do is help someone" Fast forward couple of decades this has stuck with me. Being in the customer service industry for more than a decade I have understood no matter how good the technology gets or however many chat-bots are created a human interaction is always going to be undefeated.Keeping that at the core of every learning discipline I have involved myself into, I have helped myself develop any skill available that could be translated into a multichannel energy of customer interaction. Over the years with this curiosity and not a very constant effort, I developed a skill to understand the industry inside out and ranging from giving that support myself to help others manage to do so is a journey that takes me to the self reflection of "helping someone" everyday. This passion is how I would define myself if there ever was a biopic.
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Leicester, England, United Kingdom
Latest responsibilities include management of the training team, the training model, training systems and training material development with help of the Learning and Development Team at Octopus Energy in all 5 offices around the country.
Leicester, England, United Kingdom
With experience developed in the training for Octopus Energy I was responsible then to lead a team of other trainers Energy Specialists to welcome talent and be responsible of full training program and incoming cohorts.
Leicester, England, United Kingdom
My responsibilities included training the newly hired energy specialists and helping them get a better understanding of the job role and the systems.
Leicester, England, United Kingdom
As part of progression and further understanding, I completed the Billing training and responsibilities included assisting the team and wider business with held bills and other relative issues.
Leicester, England, United Kingdom
As Energy Specialist, day to day responsibilities included providing support to all of the Octopus Energy customers both on phones and one emails.The Energy Specialist role includes understanding of all disciplines of Energy Industry so there is an execution of multiple skills at the same time to assist the customer and provide an end to end customer.
Leicester, England, United Kingdom
As part of my 8 months professional experience for my Masters of Biomedical Sciences, I worked in the laboratory onsite University of Leicester. The ongoing research was to see the effects of glycosylation and overexpression with under expression of specific genes on neuroblastoma cell lines.
Coventry, England, United Kingdom
As my short term placement for business strategies, I worked at Domino's to place the team in promotions and to boost the quarterly sales figures.
Surrey, England, United Kingdom
Responsibilities included providing support to all the clients for Yomdel over a live chat software and providing a better alternative to chat-bot systems.
Lahore, Punjab, Pakistan
TalkAgent is an ultimate solution for all of your outsourcing needs. We provide non voice customer service as well as IT management services, serving many clients around the world. In a nutshell TalkAgent is an ultimate BPO. As one of the finest firms in the industry, we have the people, technology, and direction to help you succeed
Activities and Societies: Biology, Dramatics, Music
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Bilal Ali works for Octopus Energy.
Bilal Ali is listed as Learning & Development Manager at Octopus Energy at Octopus Energy.
Bilal Ali is based in Leicester, England, United Kingdom while working with Octopus Energy.
Bilal Ali has worked for Octopus Energy, Live Chat Ltd, University Of Leicester, Domino'S, and Yomdel.
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Bilal Ali holds Master Of Science - Ms, Biological And Biomedical Sciences from Coventry University.
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