Operations Engineer - Network Operations Center
Islamabad
- Worked on SolarWinds Orion to configure and manage alerts of core and access devices.- Escalating the issue to concerned departments in case of any outage.- Planning downtime windows network activities by coordinating with SLA customers and internal teams.- Providing RFO/RCA as well as maintaining outage records for SLA customers.- Providing Support to SLA customers like Ufone, Mobilink, Qubee, WiTribe, Multinet, Cybernet & numerous other SLA Accounts.- Advance troubleshooting of MPLS based L2VPNs & L3VPNs at both Network Layer & Access Layer.- Generating daily, weekly and monthly utilization reports and Audit reports.- Active Monitoring of traffic on the Internet Uplinks and escalating issues to Uplinks in case of any anomaly observed.-Working beyond the call of duty.Responsibilities as Network Support Engineer in TAC (Technical Assistance Center):- Providing timely and efficient technical support to the customer's queries with regards to Internet/Voice/Cable services through telephonic and email coordination.- Active Coordination with on duty engineers, supervisors and transmission teams to ensure prompt resolution of customer's complaints.- Hands on Experience on Huawei ONT (HG8247).- Troubleshooting of PPPoE, P2P and IP Routed Circuits and MPLS based Layer2 and Layer3 VPNs.- Configuration and troubleshooting of IPTV, VOD Service, Routers and Modems.- Hands on experience for Huawei U2000- Troubleshooting and configuration of HDbox.- Configuration/Troubleshooting of IP Pools, Port Forwarding, DNS, DHCP, NAT, Multi-NAT on Routers