Middle East, North Africa & PakistanEnterprise IT SolutionSupporting clients on technology capabilities and best practices to reduce cycle time, operating cost & bring innovation to business processes. Evaluate service contracts, risk assessment, ITSM strategies, IT security policies for optimal technology operations

Managed Global Technology Service Delivery Operations for Middle East, North Africa, Levant, Maghreb and Pakistan (MENAP) cluster having ~35 location offices in 13 countries. Trained and developed IT Service Desk team on (ITIL standards) in each country to handle technology incidents, service requests, provision tickets, change requests and problem management for MENAP cluster. Also worked as technology HAT leader in SEV1 and SEV2 incidents on Infrastructure capacity & down alerts Acted as a liaison between IT and business units (Technology Business Partner) on regular basis to identify their requirements and facilitate the process for meeting business needs on new commercial projects, new company acquisition, mergers, office moves and infrastructure consolidation projects.Managed technology cost centers and OP budgets while providing mentoring and coaching to direct reports. Development, Tracking and Controlling the annual operating plan, staffing and technology operations. Additionally reviewing and approving capital budgets as assigned by corporate leadership for purchasing of technology (Refresh / Growth / Break fix) items. Have been awarded and recognized by management (President of Africa Middle East) to ensure technology business continuity and keep the lights on in the event of disaster / crisis situation. Managed operational readiness, technology disaster recovery plans, offsite backups to meet the security compliance.People manager with inclusive leadership skills to manage technology managers, outsourced staff members and third party service providers in MEANP cluster. Evaluating team performance, promotions, talent exports and on-boarding new resources. Working closely with technology HRBP to conduct annual appraisals and 360 performance review.

Establish & managed IT helpdesk services for corporate and branch offices. Provided technical support and served as an integral role in operations and business projects. Maintain accurate inventory of hardware, software, and other relevant IT assets.Lead IT team in identifying, comparing, selecting, and implementing technology solutions and partnerships to meet current and future needs of the company.Setup IT operations by deploying IBM Servers and Cisco network devices. Responsible for setup server rooms and manage networks provisions related to ADSL / HDSL / ISDN / PRI / LAN / WLAN / P2P / Wireless Microwave & Point to Multipoint using Redline and Motorola Worked with NCR to setup of toll free call center for customers using Avaya voice solutions for local and Panasonic for international toll free call center. Additional responsibilities also included to maintain all legal and government approvals and renewals of licenses on time. Responsible to register and maintain company web presence. Managed web registrations of 50+ domains including renewals, redirections and web hosting.

Develop corporate feasibility statements by working with instructors and trainers on designing the corporate training programs. Work with different agencies to develop campaigns, ensuring to meet organization international standards at all levels.Financial budget tracking for all training programs and providing weekly dashboard to finance and marketing head of departments.