Muhammad Fawad Siddiqui Email & Phone Number

Karāchi, Sindh, Pakistan

Proactive Monitoring Department | January 2024 – PresentIn January 2024, Selected to join the newly created Proactive Monitoring Team to help establish and mature operations due to extensive product and stack knowledge.Created internal knowledge bases (KBs) for new team members, developed drafts for team requirements, and contributed to algorithms and strategies for team training and growth.Lead a team focused on troubleshooting web stack, server, and backup failure alerts, ensuring proactive monitoring and smooth operations.Migration Department | May 2023 – January 2024In May 2023, Transitioned to the Migration Department after returning from medical leave following spinal surgery in April 2023.Tasked with training the team to become A+ performers while handling customer site migrations from other hosting providers to Cloudways.Executed migrations for Magento, WordPress, Laravel, PrestaShop, and other custom PHP/HTML applications.Supported and mentored junior team members in performing migrations and troubleshooting migration-related issues.PlatformOps Department | September 2022 - May 2023In September 2022, Promoted to Engineer II following Cloudways' acquisition by DigitalOcean. Took on greater responsibility for resolving high-priority technical tickets, managing three concurrent chats for premium customers, and mentoring junior team members. Assisted with various technical queries, including SSL installation, site deployments, server debugging, service restorations, and troubleshooting for multiple providers (DigitalOcean, AWS, Vultr, Linode, GCE, Rackspace). And Provided guidance on abuse handling and advanced technical tasks such as Git deployment via SSH, malware detection and removal, and web stack customizations.

Karāchi, Sindh, Pakistan

In April 2019, Promoted to Associate Engineer, where I resolved technical tickets and concurrently managed four technical chats, focusing on providing timely solutions. In January 2020, promoted to Engineer I in the PlatformOps Department, where I handled more complex technical tickets, concurrently supported four high-paying customers with intricate queries, and provided internal support through Slack channels. Over 20 months, consistently received high ratings and feedback from customers, achieving top performer status. In September 2021, after Cloudways became an independent public company, continued my role as Engineer I, maintaining a high standard of service. In September 2022, Promoted to Engineer II following Cloudways' acquisition by DigitalOcean. Took on greater responsibility for resolving high-priority technical tickets, managing three concurrent chats for premium customers, and mentoring junior team members. Assisted with various technical queries, including SSL installation, site deployments, server debugging, service restorations, and troubleshooting for multiple providers (DigitalOcean, AWS, Vultr, Linode, GCE, Rackspace). And Provided guidance on abuse handling and advanced technical tasks such as Git deployment via SSH, malware detection and removal, and web stack customizations.

Karāchi, Sindh, Pakistan

In March 2019, Began as a Trainee Engineer at Cloudways, receiving the "Star Performer" Award for consistently resolving a high volume of technical tickets and chats with exceptional quality.

Karachi

Master'S Degree, Computer Science

I majored in Linux Administration and Advanced Project Management, which significantly boosted my skills and propelled my career forward.

Bachelor Of Science - Bs, Computer Science

I majored in Electronics with a focus on IoT, completing my Final Year Project using Raspberry Pi, where I applied my foundational skills.