- Verified rejected parts to identify the root cause and implemented the action plan to reduce the reject percentage.- Adjusted and tightened technical drawing specifications to align with customer drawing requirements.- Monitored and followed up on testing lots after making improvement to ensure effectiveness.- Prepared daily scrap reports to identify and address key rejection issues in order to reduce scrap percentage.- Prepared Powerpoint presentations to update the Head of Department (HOD) on process improvement activities.- Developed and updated control plans in response to customer complaints.- Developed an action plan list to investigate the root cause following a customer complaint about undersize parts.