- Implemented a streamlined hiring process, reducing time-to-fill by 30% and increasing new hire retention rates by 20% through conducting thorough candidate assessments and introducing structured onboarding programs.- Coordinated training programs for new employees resulting in a 25% decrease in onboarding time, improving operational efficiency.- Streamlined supply chain processes by implementing a new inventory management system, reducing lead times by 50% and increasing on-time deliveries by 20%.- Manage the day-to-day relationship with our internal & external teams.- Implemented and executed targeted social media campaigns on Facebook, Snapchat, and Instagram resulting in increased in engagement through phone calls and visits to the office.- Developed and executed a comprehensive email marketing campaign, resulting increase in overall email open rates, a 15% increase in click-through rates, and increase in sales conversions.- Implemented new sales techniques and resulting in gradual increase in monthly sales, generating an additional revenue.- Developed and executed targeted marketing campaigns to increase company's awareness and attract new clients, resulting in an increase in lead generation and a potential revenue.- Revamped customer service training program to enhance further in customer satisfaction metrics.

- Designed the recruitment processes, and participated in writing recruitment policies and procedures.- Assistance in recruitment for several key business areas, including sourcing, screening, interviewing, and negotiating the job offer.- Created and updated employee’s data in the SAP system and coordinated with the teams for adjusting, improving the system workflow, features, and identifying drawbacks.- Understand and discuss relevant recruitment strategies with the hiring managers while working with the ERP team to design the hiring workflow on the HRIS and Onboarding Systems.- Drafting ,submitting and presenting various employee performance and management reports via employee relations management software.- Monitoring the quality of work done by technician and labor; oversee the record keeping of the team & prepare appropriate reports for management.- Managing daily aspects of department and staff to ensure projects are completed and customer needs are met while being detail oriented.- Making sure of ensuring that products and services meet the established standards set by the company.- Collaboration with other employees in forecasting, analyze cost, benefits and losses of company profits

- Enhanced customer service for over 200,000 passengers, resulting in a 20% decrease in customer complaints and annual savings in customer service-related costs.- Working with airlines crew for smooth operations and baggage claim for the passengers.- Assisting passengers as needed through arrival and check-in processes including support for passengers with special requirements.- Assist in dealing with any problems such as, keeping passengers informed of anydelays, disruptions and denied boarding.- Created and executed a detailed denied passenger procedures protocol, leading to a significant decrease in customer dissatisfaction.- Assisting in Supervising Baggage Handlers while collecting checked-in luggage from airport conveyor belts and ensuring luggage safety while loading, unloading or in transit.- Maintaining the highest standards of safety and security in alignment with ICAO safety manual and health regulations.- Assist and deal with any excess baggage and visa issues that may arise.- Support passenger in the event of rescheduling of flight affected by interruptions or cancellations.- Participated in a comprehensive cross-departmental learning program to help understand airport staff the nuances of working in various departments.