Muhammad Hamza Email & Phone Number

Lahore, Pk

Pakistan

Delivering a Company-wide API-first Product StrategyLaunched a marketplace in Sept 2023, solving product discoverability, switching cost and time to market for the asset finance industry, secured ~USD 325K ARR in first quarter and trained seven product analysts.

Spearheading the product discovery regimen to build and continuously iterate customer experience of Digital Auto Retail platform launched with Tier 1 German OEM in the US.Scaled the product across 50+ auto dealerships in 36 states of the US, making it one of the fastest growing products in its space.Positioned the product as number #1 SaaS product, benchmarked by a leading consumer firm in the US. Incremented the top-line revenue of the company by USD 2.2MM ARR in 20 months.Established new functions for the organisation such as squad-based sprints operations, driving data-drive decisioning through product analytics, performing product discovery through R&D and developing product design function to inculcate human centric design approach.Hired and assembled a team with top-notch talent from leading technology firms, Ivy League universities. Mentored engineers and product designers through upskill programs like McKinsey Forward etc.

Working with tier 1 OEMs and mobility unicorns to build a world-class multi-product mobility platform for connected, electric and shared mobility.

Worked on a product strategy for a futuristic Mobility platform, OTOZ, which embodies exponential technologies like Artificial Intelligence, Machine Learning, Blockchain and IoT.Spearheaded the research on mobility trends and respective landscape to empower OTOZ with a future-proof business model.Worked with a top-notch technology and management team having a top-tier academic background plus an outclass experience.

Uk & Pakistan

Crafted a digital transformation strategy for a UK bank with a USD 35B market cap., focusing on current gaps, market trends, and a future data-driven operating model.Recommended an enterprise data strategy and architecture implementation roadmap to alleviate the pain points of data governance, data architecture and data analytics of an organization digitizing the cross-border trade.

Otoz, a start-up in the mobility space with the vision to spearhead the future of mobility using exponential technologies such as Cloud-Native architecture, AI, Blockchain and IoT.Otoz was spun out of NETSOL's Innovation Lab.

As part of my role at Otoz Mobility, I was assigned to spearhead the growth efforts of our portfolio company i.e. Drivemate.- Assembled a lean growth hack team comprising of data scientist, UI/UX designer and Drivemate's COO & CTO.- Devised a complete growth hack plan comprising of the following key areas to improve the north star metric i.e. number of bookings per day.Data-driven Marketing and Analytics- Micro-targeting campaigns by leveraging Google Analytics, Facebook Analytics, customer personas and customer surveys.- Customer segmentation was done using Machine LearningNetwork Effects- Launched a world-class marketplace referral program.Product Innovation- Launched a AI-powered vehicle recommendation model to help improve conversions.- Introduction of a Chatbot with a capability to perform an end-to-end booking process.OutcomesNorth Star Metric (number of bookings per day) - 155%Revenue Growth – 130%Sign-ups – 80 to 100%Email Campaigns – 300% ROIFacebook Ads – 300% ROIReferral Program ImplementedCustomer Segmentation done using MLAI car recommendation model deployedDrivemate is a multi-service mobility startup. It is one of the leading car-sharing marketplaces in the SEA region. Drivemate has raised $2.65M so far in series A from investors such as 500 Startups, NETSOL Inc, Isuzu UNT, Colopl Next.

Uk & Pakistan

Working with senior Telecom's Executives & an MIT / LBS Alum to build Next-Gen TMT platform for B2C and B2B.• Developed the complete financial projections from pre-operations up to the 4th year.• Conducted market research, performed competitive analysis and drafted the Go-to-Market strategy. • Liaised with potential business partners and founders of leading start-ups to join the team.• Drafted the elevator pitch and executive summary of the venture.

London, United Kingdom

Worked with an amazing team, comprising of 6 members on a venture idea in the Stanford GSB Ignite program.• Drafted the venture’s long-term business plan, Go-to-Market strategy, financial projections and conducted customer interviews.• Led design thinking activity and facilitated brainstorming exercises.• Developed a prototype of web interface and received customers’ feedback.• Pitched the venture’s value proposition and customer acquisition strategy to VCs from top-tier VC firms (OnSet, Frontline, AMV, Touchstone & Lloyds) and independent investors.

London, United Kingdom

Student's Representative of Telecommunications with Business, Class of 2017.• Responsible for submitting student's feedback to Head of Communication, Electrical Engineering Department at UCL.• Acted as a communication medium between student and course administrator to submit special requests.• Attended student representative's meetings with Head of Communication studies on term basis.• Attended the IET panel member's meeting to help maintain department's IET accreditation.

Lahore, Pakistan

I was responsible for providing level 1 and 2 support for long distance international (LDI) and voice over internet protocol (VoIP) services for more than 300 carriers and over 200+ destinations around the world. The position offered a diverse working environment granting me the opportunity to work with international business and IT teams directly. Agile mind, efficient work, excellent communication skills and sound technical expertise play a pivotal role at this position. The performance over this position played a vital role in profit proliferation and maintaining reputation of company. I coordinated with international business team through assistant manager and manager in order to devise strategies and planning. I was answerable for daily activities to assistant manager of core operations and planning through written and oral communication. I submitted summary of daily work to head of network operation center via email. Me and my team configured a newly developed structure (Genband) of Wateen with Verscom Solution Limited. Our team was formally praised by HR via broadcast email. In addition to that, I was appreciated by team lead and seniors, saying that I have grasped concepts quickly.• Monitored the stability and quality of Long distance international calls.• Troubleshooting of issues regarding call quality degradation.• Escalation of issue in order to rectify the fault.• Investigating problems through PUTTY tool.• Surveillance of SONUS software for alarms.

Lahore, Pakistan

• Observing inbound and outbound traffic using Cacti tool.• Monitoring outages via WhatsUp Gold.• Tracking Motorola’s EMS for spur site outages.• Investigating optical power of hub sites and RPR ring through PUTTY.• Reporting low optical power to concerned team.• Operating Wateen’s Ticketing Portal.• Monitoring of network outages.• Giving directions to technical team to clear the redundancy loss , fault or outage.• Monitoring server's health.• Monitoring of HUAWEI u2000 iManager for alarms.• Escalation of issue in order to rectify the fault.• Configuration and allocation of bandwidth for a service using HUAWEI u2000 iManager.• Operating VNC viewer in order to know about fiber cuts and redundancy loss in Wateen's • Surveillance of HUAWEI n2000 iManager (fixed network integrated management system) network management platform (GPON) for status of ports/slots among switches involved at hub site's and customer's end.

Lahore ,Pakistan

• Reported technical team's performance to my supervisor, monitored site's status, researched network implementation, studied SOPs and examined business portfolios.• Mentored directly by the Director of Network Engineering.

Lahore, Pakistan

Taught GCSE level Maths, Physics and Chemistry.

Stanford Ignite, Global Program In Innovation & Entrepreneurship (In-Person, 3 Months)

Exposed to core business skills such as marketing, operations, strategy, accounting, finance, and economics, and applied skills such.

Master Of Science (M.Sc.), Telecommunications With Business, Distinction & Best Research Prize - Highest Honors

Activities and Societies: Student's Representative, Duke of Edinburgh's Award SocietyResearch: Critical Success Factors of Mergers.

Bachelor Of Science (Bsc), Electrical Engineering

Activities and Societies: Table Tennis, Swimming, IET UET society, ASME, Tennis, IEEE and IET Workshops, Charity Work, Class.

Higher Secondary School Certificate, Sciences, A1

Mathematics A1 Physics A1 Chemistry A1 English B Urdu A1

Secondary School Certificate, Sciences, A1

Mathematics A1 Physics A1 Chemistry A1 Biology A1 English A1 Urdu A