- Oversaw end-to-end system development projects, ensuring timely delivery and alignment with organizational goals.- Collaborated with cross-functional teams to define project requirements, establish priorities, and implement effective development processes.- Monitored and optimized system, identifying areas for improvement and implementing solutions to enhance efficiency and reliability.

- Designed user-centered interfaces that catered to client needs, enhancing usability.- Conducted QA testing for software projects, reducing error rates, boosting uptime and increase user satisfaction - Ensured product alignment with client specifications and requirements.

• Identified business objectives and stakeholder needs to achieve the most impactful design for target users • Conduct User research with surveys to 150 people to gain user insight, also conduct in depth interviews and focus group to 9 people to gain more in depth insight• Discovered essential insights (Problems, Persona, User Journey) from research findings and turned them into design solutions and high fidelity prototypes. • Conduct Usability Testing (UT) and System Usability Scale to understand how users interact and test design to real users with planned scenarios. • Created design that has 94,5% success rate (UT) and with average System Usability Scale of 82,5 (Grade A)

• Executed user stories and solutions through flow charts, wireframes, and mockups.• Demonstrated the rationales behind the design and ideas.• Fostered collaboration and consistency across the team by working closely with engineers and product managers before implementing the design into production

• Chosen 32 from 325 first batch applicant • Learn UX findings with mentor in weekly basis• Made key findings by articulating and empathizing with users to create a good product