Visa Status: LTVSP - Permitted to work in Malaysia without being sponsored. Experienced Professional with a Track Record in Well-Established and Startup Environments. Over 12 years of knowledge in the customer service and customer experience sectors, such as telecommunications, e-commerce and automotive, in the Asia-Pacific regions. Acts as the thought leader and strategist for Customer Experience & Service. Drive process improvements and keep pace with explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment. Lead process improvement. Identify and form positive working relationships with stakeholders and team members at a vertical and horizontal level around the globe. Proactively network within and outside the organization, both locally and at an international level. Emotional maturity and grace under pressure in all communications. Overcome time zone and geographic distance to drive cross-functional initiatives and ensure compliance with business policies. Deals with the complexity of multiple lines of business.