• Collaborating at various levels, expert in Business Analysis, Software Architecture, Project & Product Management, Well versed with Agile & traditional Product & Project Management.• Analyzing project requirements to develop technical architecture of the solution being deployed.• Performing project management role for all Infrastructure related projects to ensure the bank’s IT assets are always adequate for business growth strategies. Maintain a complete inventory of IT assets and… Show more • Collaborating at various levels, expert in Business Analysis, Software Architecture, Project & Product Management, Well versed with Agile & traditional Product & Project Management.• Analyzing project requirements to develop technical architecture of the solution being deployed.• Performing project management role for all Infrastructure related projects to ensure the bank’s IT assets are always adequate for business growth strategies. Maintain a complete inventory of IT assets and keep a track of any technologies becoming obsolete. • Identifying and analyzing processes, procedures, work practice and document them for standard operations. • Participating in Project meetings to discuss project/ tasks status, any related concerns, remediation and other. • Working as a team member with different project teams, technical teams and IT architecture team to formulate and document project architectural requirements. • Coordinate with IT team to work with technology vendors for projects • Determining production direction and be extensively involved from project management perspective • Providing and maintaining blueprints of all data center components and their framework. • Ensure that each project that is implemented has documented designs on an agreed standard. Show less

Responsible for managing overall IT Day to day operations to improve infrastructure costs, performance and end user satisfaction• Providing leadership in planning and managing mainframe operations and production support, systems and database administration and network operations• Responsible for designing and troubleshooting the European part of the groups global network of IT services to meet the functional objects of the business.• Managing IT resource requirements to ensure… Show more Responsible for managing overall IT Day to day operations to improve infrastructure costs, performance and end user satisfaction• Providing leadership in planning and managing mainframe operations and production support, systems and database administration and network operations• Responsible for designing and troubleshooting the European part of the groups global network of IT services to meet the functional objects of the business.• Managing IT resource requirements to ensure appropriate balance between tactical and strategic demands• Implementing IT continuous improvement programs• Leading IT asset management team to ensure assets full lifetime cycle value is achieved• Managing strategic relationships with key IT product and service providers• Providing in depth technical expertise for both tactical and operational initiatives• Provision in close cooperation with third party service provider an IT infrastructure that is suitable for the group to access and use their business applications• Assessing the relative impact of IT industry trends to current and future enterprise infrastructure needs and projects• Interface with business unit managers to define infrastructure support initiatives and solutions for improving service efficiency and effectiveness• Analyze and predict trends and develop long range plans designed to maintain cost effectiveness• Participating and creating IT strategy planning activities• Develop the reporting for vendor performance in areas that include quality, capacity, systems and responsiveness• Ensure the infrastructure team is mitigating, monitoring and managing infrastructure related risks• Work closely with project team members line managers for time allocation and prioritization• Manages a dynamic team of individuals, constantly searching for creative ways to elevate the capabilities of technology systems to meet business needs• Participate and creating the budget process. Show less

• Providing support to current ERP/CRM solutions.• Identify and resolve system Issues, communication, and telephone issues.• Social Media / Digital marketing.• Develop policies & procedures, system and proactively suggest solutions.• Document all work and processes.• Manage the whole IT infrastructure without any supervision.• Manage Backups, Email systems and Licensing renewals.• Manage/Troubleshoot MS Teams, Office365, GMAIL, VPN and Remote… Show more • Providing support to current ERP/CRM solutions.• Identify and resolve system Issues, communication, and telephone issues.• Social Media / Digital marketing.• Develop policies & procedures, system and proactively suggest solutions.• Document all work and processes.• Manage the whole IT infrastructure without any supervision.• Manage Backups, Email systems and Licensing renewals.• Manage/Troubleshoot MS Teams, Office365, GMAIL, VPN and Remote Connectivity• Managing company's website and social media accounts• Search Engine Optimization (SEO) and Digital transformation.• Managing security protocols, IT systems, networking infrastructures and database systems• Managing multiple projects simultaneously• Working with inter-disciplinary teams to craft IT solutions• Communicating complex information to a non-technological audience• Troubleshooting technology and network problems. Show less

• Led teams across broad technical, financial, and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.• Defined processes and tools best suited to each project. Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules, and work breakdown structures.• Developing, tracking, and… Show more • Led teams across broad technical, financial, and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.• Defined processes and tools best suited to each project. Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules, and work breakdown structures.• Developing, tracking, and controlling the information technology annual operating and capital budgets• Assisting the CTO Strategy, Governance and Control in ensuring the responsibilities of the unit are carried out on a timely basis and within budget and in alignment with the business. • Coordinating and facilitating consultation with stakeholders to define business and systems requirements for new technology implementations.• Approve, prioritize, and control projects and the project portfolio as they relate to the selection, acquisition, development, and installation of major information systems.• Reviewing hardware and software acquisition and maintenance contracts and pursue master agreements to capitalize on economies of scale.• Ensuring continuous delivery of IT services through oversight of service level agreements with end users and monitoring of IT systems performance • Ensuring IT system operation complies with applicable laws, regulations, and client requirements (SLA’s)• Advise, counsel, and educate Leadership and departmental leaders on their competitive or financial impact.• Working with the IT Financial Management team to prepare the annual ITD capital expenditure Budget & headcount. • Assist in reporting of the IT Financial Management team to senior management on a regular basis. Show less

• Led teams across broad technical, financial, and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.• Defined processes and tools best suited to each project. Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules, and work breakdown structures.• Developing, tracking, and… Show more • Led teams across broad technical, financial, and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.• Defined processes and tools best suited to each project. Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules, and work breakdown structures.• Developing, tracking, and controlling the information technology annual operating and capital budgets• Assisting the CTO Strategy, Governance and Control in ensuring the responsibilities of the unit are carried out on a timely basis and within budget and in alignment with the business. • Coordinating and facilitating consultation with stakeholders to define business and systems requirements for new technology implementations.• Approve, prioritize, and control projects and the project portfolio as they relate to the selection, acquisition, development, and installation of major information systems.• Reviewing hardware and software acquisition and maintenance contracts and pursue master agreements to capitalize on economies of scale.• Ensuring continuous delivery of IT services through oversight of service level agreements with end users and monitoring of IT systems performance • Ensuring IT system operation complies with applicable laws, regulations, and client requirements (SLA’s)• Advise, counsel, and educate Leadership and departmental leaders on their competitive or financial impact.• Working with the IT Financial Management team to prepare the annual ITD capital expenditure Budget & headcount. • Assist in reporting of the IT Financial Management team to senior management on a regular basis. Show less

• Responsible for successful planning, execution, monitoring and control of projects, responsible for leading project delivery successfully to meet cost, project time and quality requirement, also to ensure high level of customer satisfaction. This included project planning management.• Managing multiple project tracks, assign and manage work activities, meet deadlines and develop project management reporting in a timely and effective manner.• Deploying & configuring the Domain… Show more • Responsible for successful planning, execution, monitoring and control of projects, responsible for leading project delivery successfully to meet cost, project time and quality requirement, also to ensure high level of customer satisfaction. This included project planning management.• Managing multiple project tracks, assign and manage work activities, meet deadlines and develop project management reporting in a timely and effective manner.• Deploying & configuring the Domain controller, DHCP, Active Directory, GPO, Microsoft Exchange server, Card Access, Ticketing Management System & other infrastructure services for the new Data Centers.• Configuring the Firewall and Cisco switches based in the security policy of the Airline. Prepare technical and business documentation, and to ensure all project documents/codes are properly managed. Coach and mentor, the team as needed to reach their highest potential of productivity. Mitigate issues and escalate to management, as necessary.• Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed change effectively in rapidly evolving global Airline business environments. Show less

Promoted as Systems Engineer, Responsible for managing IT projects giving direct supervision to production employees – Technical Assistants. Setting department goals/expectations and providing performance feedback of Technical Assistants. Conduct department training to ensure proper staffing levels (Technical Training Programs). Coming out with yearly budget and IT projects (Project Management). Standardizing delivery of IT services and improving both customer and interdepartmental… Show more Promoted as Systems Engineer, Responsible for managing IT projects giving direct supervision to production employees – Technical Assistants. Setting department goals/expectations and providing performance feedback of Technical Assistants. Conduct department training to ensure proper staffing levels (Technical Training Programs). Coming out with yearly budget and IT projects (Project Management). Standardizing delivery of IT services and improving both customer and interdepartmental relationships. Maintain network servers such as file servers, VPN gateways and intrusion detection systems. Show less

Supervising a Technical Assistant team to manage the IT requirements in the organization and systems for the employees. Provide professional assistance concerning the use of the computer hardware and software, including networking devices and Server Configuration. Maintain and support server, virtualization, Active Directory infrastructures and load balancer for student and staff domain.• Helping the IT manager in managing the KPI for the Technology services team.• Troubleshooting… Show more Supervising a Technical Assistant team to manage the IT requirements in the organization and systems for the employees. Provide professional assistance concerning the use of the computer hardware and software, including networking devices and Server Configuration. Maintain and support server, virtualization, Active Directory infrastructures and load balancer for student and staff domain.• Helping the IT manager in managing the KPI for the Technology services team.• Troubleshooting classroom audio video and network systems.• Event Manager for the IT setup and video digitizing during graduation or any other event.• Supporting and updating Active directory and Exchange server as per requirement.• Using VMware to virtualize old physical servers.• Involved in the interview and evaluation process for hiring the new technical assistant staff.• Managing and troubleshooting the print server.• Primary server administrator for the DC, DHCP and DNS.• Collaborating the Firewall and security protocols as deem fit for the situation. Show less

Resolve the computer problems for clients in person, telephone or via email. Provide professional assistance concerning the use of the computer hardware and software, including networking devices. Managing and administrating CCTV and PABX systems in the whole college/university.• Provide Level 3 support for product ranging from desktops, notebooks, server, and projectors.• Handling high severity cases trouble shooting skills and support in handling Exchange/Lotus Notes environment.•… Show more Resolve the computer problems for clients in person, telephone or via email. Provide professional assistance concerning the use of the computer hardware and software, including networking devices. Managing and administrating CCTV and PABX systems in the whole college/university.• Provide Level 3 support for product ranging from desktops, notebooks, server, and projectors.• Handling high severity cases trouble shooting skills and support in handling Exchange/Lotus Notes environment.• Giving level 3 support in windows operation system, MAC, and UNIX (user administration, VPN connectivity). Show less

Oversees and installs complex software for LAN/WAN Desktop Maintenance, including desktop maintenance, management and software delivery systems, creating install packages and deploying system updates.  Managing the License management server and keeping track of the number of licenses in each software inventory. Coordinating software and hardware upgrades based upon Supervisor Instructions. The support and administration of firewall environments in line with IT security policy.… Show more Oversees and installs complex software for LAN/WAN Desktop Maintenance, including desktop maintenance, management and software delivery systems, creating install packages and deploying system updates.  Managing the License management server and keeping track of the number of licenses in each software inventory. Coordinating software and hardware upgrades based upon Supervisor Instructions. The support and administration of firewall environments in line with IT security policy. Configuration of routing and switching equipment. Reporting network operational status by gathering, prioritizing information. Install and support LANs, WANs, network segments, Internet, and intranet systems. Install and maintain network hardware and software. Analyze and isolate issues in Software or Hardware. Show less

Responsible for Network Team to manage the network-related issues and to set up the company Network Infrastructure.