Muhammad Ibrahim Tahir Email & Phone Number

Budapest, Hungary

Budapest, Hungary

• Assisted customers with payment-related inquiries, including billing issues, refunds, and payment processing, ensuring timely and accurate resolutions. • Worked closely with the finance and customer service teams to streamline payment workflows and improve the customer experience. • Gained hands-on experience in handling high-volume payment transactions and resolving discrepancies.

Debrecen, Hajdú-Bihar, Hungary

• Lead a team of customer service representatives, providing guidance and support to ensure high performance across phone, email, and chat channels. • Monitor team performance, deliver training, and manage escalations to maintain service quality and customer satisfaction. • Collaborate with management to implement process improvements and achieve key performance metrics, including response time, resolution rate, and CSAT.

Debrecen, Hajdú-Bihar, Hungary

• Delivered top-tier customer support via phone, email, and chat for Fossil watch customers in North America. • Handled product inquiries, warranty claims, repairs, and order issues, ensuring customer satisfaction and timely resolution. • Excelled in managing high-volume interactions while consistently exceeding performance metrics like CSAT and response times.