Muhammad Imran Habib Email & Phone Number

Rawalpindi, Punjab, Pakistan

Northern Punjab Rawalpindi, Pakistan

AIIT Solutions is specialized for providing digital technology services to its valued clients. The core services AIIT Solutions provides are >Managed IT Services>Network Operation Center Services>Cloud Deployment, Migrations, and Support>Website Development>Digital Marketing>End User Support>IT Supply ChainMy responsibilities as a customer success manager are to ensure that we are focused and aligned with our core customer services philosophy. Ensure that our teams are fully trained to meet customer expectations. Provides technical and product support. Collecting user requirements and ensuring that our teams are delivering as per customer needs.

Pakistan

I am a member of a team responsible to ensure that Office365, Windows 10, and Azure technical documentation are up to date. Handling users queries regarding Microsoft support documents and answering them using GitHub and testing them in the lab environment to make necessary changes within the support docs to reflect the correct information.

UniDoc provides a wide range of products written in pure Go Lang. UniPDF, UniOffice, and UniSuite are the top-rated products. My responsibilities include but not limited toManaging customer queriesCoordinating with developers to ensure the product is meeting the customer needs.Following up with customers to ensure their issues are fixed.Collecting information for new feature requests.

Usa

Trackable Response provides a variety of valuable online services to help businesses get recognized, and bring in new customers. From paid advertising, to search engine optimization, to utilizing social media and website development to make online presence for businesses. More information can be http://trackableresponse.comI work as a network administrator with following responsibilities. • Web Server Management.• Email setups/configurations for 300+ websites.• Support for Office365 for clients domains.• IP reputation management• Troubleshooting email delivery issues for 300+ clients.

HealthyServers provides cloud-based infrastructure monitoring at the most affordable cost. I am working as Customer Success Manager at HealthyServers to ensure that HealthyServers is meeting the customer needs and we are delivering what they are looking for. My responsibilities include but not limited toDevelop and manage client portfolios.Sustain business growth and profitability by maximizing value.Analyze customer data to improve customer experience.Hold product demonstrations for customers.Improve onboarding processes.Evaluate and improve tutorials and other communication infrastructure.Mediate between clients and the organization.Handle and resolve customer requests and complaints.Minimize customer churn.Aid in product design and product development.

United States

I write technical articles for wide range of services including but not limited to Windows Servers, End User Desktop Computing, Linux, Networking and many more.

Islamabad, Pakistan

Pakistan

S&P Global is a leading financial intelligence company providing the global capital and commodity markets with independent benchmarks, credit ratings, portfolio and enterprise risk solutions, and analytics. S&P Global is a powerful provider of multi-asset class and real time data, research and analytics to institutional investors, investment and commercial banks, investment advisors and wealth managers, governments, corporations and universities around the world. Additional information is available at www.spglobal.com.Worked in IT Services department with particular responsibilities:• Training Global team members for operation support.• Process owner for different projects as compliance with ITIL.• Work with other support departments(HR, Planing & Analysis) for day to day operations.• Inventory Management, ensure SNL Pakistan has all the required equipment in stock.• Maintain Active Directory and GApps users accounts.• Day to day support to local and Global offices.• Facilitates employee department transfers, setup and workstation moves.• Updates all asset management systems. Maintains system Images.• Maintaining BlackBerrys and BES Servers.• Maintaining Kaspersky Security Center 10 Server/Client and Encryption.• Maintaining/Troubleshooting CISCO IP Phones/Conference centers using Cisco Call Manager.• Maintaining Cisco Voice Mail Servers. • Server Patching (Applying required updates to physical/virtual servers).• Vendor Coordination.• Google Apps support.• Office 365 support.

Pakistan

Canada

• End users support for IT issues.• Server setups and monitoring.• Server Backups.• Office 365 deployment, configuration and support.• Web hosting management.• Amazon S3 Backups• Exchange Online, Azure Online.

Customer Care Rawalpindi

Mobilink is Pakistan’s leading provider of voice and data services, bringing more people together through service excellence and product innovation. With more than 38 million subscribers, Mobilink maintains market leadership through cutting-edge, integrated technology, the strongest brands and the largest portfolio of value added services in the industry, a broadband carrier division providing next generation internet technology as well as the country’s largest network with over 9,000 cell sites.Job responsibilities include:• Maintenance of IT network including horizontal cable layout, patching network cables.• LAN Infrastructure setup for Mobilink customer care Rawalpindi office.• Domain Management, setting up user accounts and mailboxes.• VMware virtual machines setup for testing of different applications.• User's training on IT software and CRMs.• Windows 7 Deployment, Support, and Troubleshooting.• Managing System Images, Backups.• Support to 111 support department.

Worked with CNC Machines for automated drilling. Worked at 10MW power generation facility. Worked at electrical maintenance department for maintenance of electric appliance used in factory.

Bce, Computer Engineering

Activities and Societies: Participated In National Level Project Exhibitions EmCOT NuTech CEPEX

Ssc, Science