Muhammad N. Email & Phone Number

Used AdminStudio and Wise Scripting for software packaging. Coordinated package requests by monitoring, testing, and evaluating requests sent in for packaging through the enterprise package request site. Ensured that sponsors had consistent information provided in request documentation as well as tested the functionality and accuracy of installations. If issues or inconsistent data appeared, collaborative effort and strong communication were required to resolve the issues in packaging requests.… Show more Used AdminStudio and Wise Scripting for software packaging. Coordinated package requests by monitoring, testing, and evaluating requests sent in for packaging through the enterprise package request site. Ensured that sponsors had consistent information provided in request documentation as well as tested the functionality and accuracy of installations. If issues or inconsistent data appeared, collaborative effort and strong communication were required to resolve the issues in packaging requests. Ensured the application was compliant with the enterprise approved standards and the specific configuration and or active directory group was setup correctly before moving the application to the next phase of packaging.Performed testing on many Virtual Machines which were running different operating systems and versions. Accessed machines through VSphere client as well as Remote Desktop Connection. Maintained and configured Virtual Machines by changing disk state, disk space, rebuilding machines, and monitoring machines. Performed modifications, and replacements as directed; prepare prescribed compounds and IT solutions. Show less

Perform a variety of duties in electronic, mechanical, electromechanical, or optical areas. Construct troubleshoot, calibrate, adjust, test and maintains equipment, components, devices, or systems. Work from engineering drawings and written verbal instructions. Operate related equipment; conducts tests and report data in prescribed format. Perform calibration and alignment checks; make adjustments, modifications, and replacements as directed; prepare prescribed compounds and IT solutions.

Herndon, Virginia

• Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and ensure customer satisfaction• Guided customers through complex financial services such as home equity, auto, and personal loans.• Gather all information to develop strategy and provide support from all clients to exceed financial targets

Bachelor’S Degree, Applied Information Technology

Associate’S Degree, General Studies

High School, General Studies