Reviewed construction documents to formulate hard bid estimates, budgets and negotiated proposals as a part of the national estimation team. Purchased all necessary materials, tracked inventory and scheduled deliveries to sites in a timely manner. Communicated with client, builders, contractors, and management companies regarding cost, completion, and resolution of problems. Utilized ExpertEstimator to produce cost estimates based on plumbing schedules obtained from construction drawings.

Thoroughly investigate, evaluate and negotiate complex insurance claims to a proper conclusion.Research, analyze and interpret policy language and provincial law as it applies to claims.Maintain customer contact throughout claims process to obtain new information, communicate provincial regulations and negotiate settlement prices.Maintain direct contact with external and internal customers and contractors to negotiate pricing and coverage.Provided optimum service to policyholders, negotiated fair settlements and identified fraudulent claims.Efficiently managed claim documentation within workflow on a daily basis.Create and manage activities for working on claims on a daily basis.Speak with customers who have been in accidents showing empathy and compassion towards their situation.Responsible for record processing, reconciling financials owed, and calculating other damages to determine and negotiate final settlement.