Broking Representative
Malaysia
• Involved in providing prompt support relating to the general and trading inquiries for 3 countries’ Stock Exchange which consist of Malaysia, United States, and Hong Kong over three communication channelssuch as Email, Live chat and Inbound calls on a daily basis.• Actively communicate with High Value Trader related to any new information required to deliver.• Actively involved in rectification of unhealthy position for Margin Call or Margin Force sell on ShareMarginable… Show more • Involved in providing prompt support relating to the general and trading inquiries for 3 countries’ Stock Exchange which consist of Malaysia, United States, and Hong Kong over three communication channelssuch as Email, Live chat and Inbound calls on a daily basis.• Actively communicate with High Value Trader related to any new information required to deliver.• Actively involved in rectification of unhealthy position for Margin Call or Margin Force sell on ShareMarginable Trading Account in order to avoid any over selling transactions. • Involved in Stock Market events to handle inquiries related to account opening and trading inquiries.• Assisting to complete User Acceptance Testing (UAT) for multiple projects such as Enhance Customer Relationship Management System(CRMS), Bursa Stop Loss Function, Hong Kong Stock Trading, US Fractional Share Trading and Account Opening Process Revamp.• Actively involved in any Ad hoc Tasks. Involved in User Acceptance Testing (UAT) for below project :• Enhance Customer Relationship Management System (CRMS)• Bursa Stop Loss • Hong Kong Stock Trading• US Fractional Share Trading• Account Opening RevampAward received during employment under Rakuten Trade Sdn. Bhd. :Best Inhouse inbound Contact CentreCategory: Best Inhouse Inbound Contact Centre: Mid-sized (Below 200 Seats)Awarded by Contact Center Associate Malaysia (CCAM)Q4 2022 High-Flyer Award: Organizational CommitmentCategory: Organizational Commitment, The personal commitment to the organization’s vision, mission, and accomplishmentsQ4 2023 High-Flyer Award: Organizational CommitmentCategory: Problem Solving, Recognized a problem and identified an actionable solution. Show less