• Managed operations for Cocolily Chocolates & their sub companies, overseeing office management, marketing, and other departments.• Optimized outlet and office efficiency, ensuring a well-organized work environment.• Implemented streamlined administrative processes, enhancing productivity and reducing costs.• Led a team to achieve significant milestones, demonstrating strong leadership and project management.• Consistently delivered exceptional performance, surpassing organizational goals and earning recognition.• Achieved success in process improvements, fostering a more efficient and productive workplace.• Maintained a commitment to excellence, consistently performing at the highest level as an Operations Manager.

• Managed operations for four outlets, including bakery, restaurants, and In Room Dining.• Oversaw front and back of house staff, ensuring proper staffing levels and minimizing overtime.• Generated detailed financial reports on expenses and revenues using Clear Sky, Oskar, and PeopleSoft.• Proactively addressed customer needs, increasing satisfaction scores by 3% year-over-year.• Audited inventory and cost control systems, reducing beverage and supply costs by 3%.• Trained and motivated 35 employees, improving service quality and increasing productivity by 2% annually.• Coordinated schedules, payroll, new hire training, and equipment repairs.• Enhanced food and beverage menus, boosting profitability per glass and elevating the restaurant’s credibility.

• Managed operations for fine dining, casual dining, In Room Dining, Chikachino Café, and other departments.• Trained food and beverage staff to provide expert recommendations and resolve customer complaints.• Implemented disciplinary measures, managed work zones, and supervised opening and closing duties.• Oversaw the beverage program, including selection, ordering, and inventory control.• Ensured daily and nightly safety and sanitation procedures for bar areas and the restaurant.• Enhanced food and beverage menus to align with trends, improving credibility and profitability.• Managed front and back of house staffing to minimize overtime.• Audited inventory and cost control systems using Clear Sky and Oskar.• Coordinated employee schedules, payroll, new hire training, and equipment service repairs.

• Managed casual restaurant, lobby bar, In Room Dining, and concierge lounge operations.• Maintained adequate staffing levels and minimized overtime for front of house personnel.• Developed strategies to enhance restaurant performance, streamline food prep, and improve efficiency.• Conducted staff interviews, selection, training, and supervision.• Fostered a positive atmosphere, ensuring exceptional food, beverage, and service.• Monitored bar consumption to comply with legal service requirements.• Implemented enhanced service and team management strategies to boost business profits.

• Supervised casual restaurant, lobby bar, In Room Dining, and concierge lounge operations.• Maintain adequate staffing levels, implement strategies to minimize overtime through efficient scheduling.• Maintained secure cash drawers, promptly resolving discrepancies for accuracy.• Developed and deploy strategies to improve restaurant performance. • Upsold menu items to customers, driving up per sale revenues and maximizing profits.• Fostered a positive atmosphere to ensure customers receive exceptional food, beverage, and service.

• Revised work practices to improve efficiency, quality, and production goals.• Provided team leadership and set a clear vision for the team.• Ensured cleanliness and organization in production areas to prevent delays.• Supported the Supervisor by preparing production reports and quality documentation.• Collaborated with management to implement effective responsibility division.• Submitted documentation and reports to upper management.• Managed payroll, inventory control, and workflow records.• Coordinated with the day shift supervisor to adjust staffing based on workload.• Applied leadership and problem-solving skills to enhance team efficiency and organize workflows.