As the CEO of Mezatech, I lead the strategic direction and overall operations of the company, driving innovation and growth in smart device maintenance and repair. My role includes: Overseeing daily operations and ensuring organizational excellence. Developing and executing long-term strategies to achieve company goals. Building and maintaining strong relationships with partners, clients, and stakeholders. Leading the company’s expansion into new markets and technologies. Driving a culture of continuous improvement and customer satisfaction.Previously, as the Technical Team Maintenance Manager, I honed my expertise in diagnosing and repairing smart devices, ensuring high-quality service delivery. This technical foundation enables me to effectively bridge strategic planning with hands-on operational excellence in my current role.

Leading a team of skilled technicians in providing premium-quality repair services for tech devices. I am responsible for planning the entire repair process, from receiving and diagnosing devices to completing repairs and ensuring customer satisfaction. By empowering new talents to reach their full potential, we deliver exceptional results that set the standard for the industry.Responsibilities:- Manage and supervise a team of technicians in repairing mobile devices and laptops- Ensure timely and efficient repair of devices while maintaining quality standards- Develop and implement repair processes and procedures to improve efficiency and productivity- Maintain accurate records of repairs, parts inventory, and customer communications- Collaborate with other departments such as customer service and sales to ensure a seamless customer experience- Handle customer escalations and provide solutions to ensure customer satisfaction- Train and mentor technicians on new technologies and repair techniques

◦ Performing analyses on iFixers and Technicians◦ Reporting to management Projects that's we working on, teamperformance, and progress.◦ Collaborating with development teams and departments, as wellas incorporating user feedback.◦ Managing support teams and evaluating performance.◦ Ensuring that products and services are delivered on time andwithin budget.◦ Managing software and hardware installations and upgrades. ◦ Training new technical staff.

- Do new researches for new services which always should meet standards, which make them alive and ready to go - Create planes, time line for new projects over long or short period depending on what should be done at the end of this quarter or Year.- Creating Manuals of using, procedures and other rules. - Do implementation for old services to be more easy to get done by another qualified trainee even if new user or new operators.- Search for daily updates to increase percentage of success of the whole projects even they are on going or to be created.

Mobile phone repair Engineer

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