1. ELCA - Reviewing customer acceptance documents if they agree to the offered products. Ensuring the offered protection and payment are approved by the customer for processing.2. Refund - Initiating the payment return process for customers dissatisfied with the offered products or services. Reviewing direct credit forms to verify accurate information for the refund process.3. Processing refunds as a single payment or batch payment. If the customer disagrees with a refund via cheque, collaborating with the financial team for cancellation in the FPMS system.4. BANCA - Reviewing documents like LPPSA, CORRES, ECON, and scanning them for the RMD department. Ensuring all documents like CORRES and ECON undergo scanning for third-party ease of review. Reviewing proposal forms and sending them to GELM for further processing.NFTF - Reviewing documentation for Great Eastern Takaful's products like i-Great Nova and i-Great Medi Harapan. Ensuring information such as the policyholder's name and coverage are consistent.ESUB - Reviewing sensitive information to be sent to underwriters for new cases offered and sold to customers.

* MOTOR TAKAFUL & ROADTAX SERVICES* TAKAFUL CONTRACT * SME TAKAFUL* GPA TAKAFUL* TRADING

* Promoting BSN FITRAH Life Takaful product.* Daily Sales* Promoting Personal Loan Bank Simpanan Nasional* Engagement with existing customer.* Develop skill in presenting product to make sure clients know what their needed.

• Collect all the claim documents ( Khairat Kematian, Rumah Desa & GPA ) for the submission to Etiqa Takaful Berhad.• Write a report for insurance claims Khairat Kematian, Rumah Desa & GPA .• Make a follow up for all the claim payment from Etiqa Takaful Berhad.• Attend Meeting every months with PBK Participant Units Felcra Berhad to update all the outstanding payments and claim documents.• Use the OBM system to clarify and send the payment voucher to all the Felcra Berhad sector.• Provide quotation, covernote and policy issuance using Flas System for Motor & Non Motor Business ( Syarikat Takaful Malaysia Am Berhad, Etiqa Takaful Berhad & Allianz Insurance).External Role : He Clean Deparment : to manage project initial cleaning for AZRB UDA LEGASI project.

Write a receipt for every payment policy of each company.• Policies and documents sent to clients.• Making business marketing for GENERAL & MOTOR insurance.• Provide quotation for the clients to renew the road tax ( Trade Plate, Private Car, Prime Mover, Motorcycle )

Executive Cooperatives Business , Agency Responsibilities:-• To monitor motor cases for 7 Companies Of Felda Global Ventures Holdings Bhd ( FGV ) 40 – 70 cases per day.( Felda Palm Industries,Johor Bulkers , Felda Plantation , Felda Transport Sdn Bhd, Felda Trading )• To assist Coordination For Foreign Workes Of Felda Global Ventures Holdings Bhd.• To assist on Coordination for Marine monthly declaration for Felda Plantation and Felda Transport.• To handle on claims matters , outstanding contributon and monitor CBC for foreign worker and motor policies.• To assist on GHS for Felda Group.• To services and entertain day to day request from 12 companies of Felda Group and Felcra Bekalan & Perkhidmatan.• To assist in claims matters ( Khairat kematian, Rumah Desa, Motor & Non Motor ).• Using RTD system to issue covernote Felda Transport Vehicles Sdn Bhd, and Vehicle Felda Palm Industries Sdn Bhd.• Using CGS system for FGV policy issues, Felcra, and all Cooperatives Company.• Using the system Mondial Travel to and the state.• Using a special template for filling the motor vehicle information to update information NCD & Policy issue.• Send cheque payments and claims for motor and non motor company Felda Global Ventures Holdings , together with a subsidiary of FGV, FELCRA company and all its operatives.• Responsible for drafting all company policies Felda for reference.