Head Of Service Delivery
Current• Managed SAP Business One implementation & Support projects, ensuring on-time delivery, within budget, and meeting client requirements.• Established and maintained strong client relationships, ensuring satisfaction with Delivered Services, and identifying opportunities for additional value-added services.• Supervised and mentored a team of consultants, developers, and support staff, fostering a collaborative and high-performance work environment.• Implemented quality assurance… Show more • Managed SAP Business One implementation & Support projects, ensuring on-time delivery, within budget, and meeting client requirements.• Established and maintained strong client relationships, ensuring satisfaction with Delivered Services, and identifying opportunities for additional value-added services.• Supervised and mentored a team of consultants, developers, and support staff, fostering a collaborative and high-performance work environment.• Implemented quality assurance processes and continuous improvement initiatives to ensure high-quality Service Delivery and Customer satisfaction.• Effectively allocated resources to meet project demands and optimize resource utilization, resulting in increased efficiency and profitability.• Identified and mitigated risks associated with Service Delivery, ensuring Project Success and Client satisfaction.• Monitored Project progress, service performance metrics, and Client feedback, providing regular reports to Senior Management.• Collaborated with Sales, Marketing, Development and other departments to align service delivery with organizational objectives and client needs. Show less
