Muhammad Ogundipe Email & Phone Number

Churchill, Manitoba

British Columbia, Canada

-Support IP network camera, NVR and DVR-Assisted customer through installation process and setup-Remote (using Bomgar) into client's Windows and Mac system to install client software and configure appropriate permissions (for Mac)-Analyze client's network and configure appropriate port forwarding rules on routers to allow traffic for remote access into device-Register Dynamic Domain Name Service for clients and configure settings on device-Troubleshoot both software, and hardware issues on client device and proffer instant solution -Educate client on technical concept and configuration settings and the device-Configure mobile app (Stratus and Cloud) for client's mobile access-Verify device state and setting up of RMA for warranty device following company’s policy-Documentation and appropriate ticket logging

Sarnia

-Use available tools to resolve customers complaints with the minimum call time duration-Process customer's payment online, and made hardware upgrades following the company’s policies -Explain bill summary, data usage and proffer adequate solution to customer to prevent customer’s overages on selected service-Explain to customer about new services and products that would benefit the customer-Use probing questions to verify the customer’s needs and provide solution that suite the their needs

Ibadan

-Prepared detailed lesson notes for each subject-Installation and upgrading of software and hardware components to ensure systems are up to date-Ensured the optimal performance of all systems-Trained teachers on how to use newly installed applications that ensure increased efficiency-Prioritizing and managing computer repairs to ensure important issues are fixed first-Troubleshooting of printers and keep track of paper usage-Interacted with parents during opening day and gave necessary feedback about their children-Gave advise and served as counselor to students in my class

Ibadan, Nigeria

-Routine maintenance activities on production machines-Troubleshoot and repaired production machine-Installed production machines on plant-Tested electrical equipment for safety and efficiency compliance -Monitored/Recorded electrical consumption per hour-Responded to emergency calls for repairs with no delay

Ile Ife, Nigeria

-Constant routine check on the dialysis machine-Troubleshoot and repaired equipment without delay ensuring that safety protocols were properly followed-Logged incoming and outgoing jobs

Post Graduate, Information Technology Professional

Activities and Societies: Millennium Corporation: An organization incorporated into the Information Technology Professional curriculum.

Bachelor Of Science (Bsc), Electrical And Electronics Engineering

Activities and Societies: LEO Club OAU Branch MATLAB project: GUI analyzing electronic signals for teaching aid