Muhammad R. Abdullah Email & Phone Number

Islamabad, PK

Islāmābād, Pakistan

HR operationsPeople lifecycle management HR Data Analytics Expert

Islamabad, Islāmābād, Pakistan

Pakistan

* Data analytics of to improve customer experience.* Data analytics to improve sales planning and execution.* Customer Experience end-to-end management for physical channels of group* Designing, maintaining and re-engineering of KPIs for Gauging performance* Management of End to end Mystery shopping activities(Execution, performance sharing, addressing.

Islamabad

* Evaluating the front end staff who are directly coordinating with customers * Process compliance evaluation* Behavior evaluation and contribution of QA's part for behavior improvement* Following TQM policy of continuous improvement in all areas as QA strategy

Islamabad, Islāmābād, Pakistan

* Looked after a startup as Chief strategy officer* Planning and development of website www.acquamart.com

Sybrid Telecom Services

Quality Assurance Executive - Evaluating business process compliance of Non-voice channel (Chat customer services of Telenor Pakistan)- Taking care of major process changes on prepaid and postpaid/business segments, keeping in view customer's satisfaction- Working on customer satisfaction by monitoring real time & random interactions with customer Like.

Voluntarily Training Batches for Non-voice/Chat based Customer services in different sessions.- Have trained 7 batches for Telenor customer services.- 10-25 Members group training were covered in different batches.- Product training - Soft skills training- Communication skills training- Business writing skills training

I voluntarily started leading a team of 23 individuals as extra responsibility/opportunity given by management. I started working on team as mentioned below: - Performance monitoring- Resource development- Performance improvement- Strategy to bring the performance to optimum level.- Supported team with extra training and career tips- Value addition and.

Key responsibilities include:- 1st goal is to achieve FCR for every individual customer contacting the channel- Customer's Satisfaction for all the customers contacting Customer services- Minimizing recall factor- AHT reduction- Smooth customer services with 100% Service Quality level|- Supporting other team members wherever they lack to improve resolution.

Pakistan

Customer's relationship officer is the tile of this job. Includes In-bound/out-bound calls of Telenor PK customers for information or complaints at OSP3-Answering nationwide calls from 345 and International customers calling UAN: 111-345-100 -Resolving customer's issues - Customer's satisfaction- Sales (Upselling Valued added services and offers to walking.

Brampton, Ontario, Canada Based(Off-shored)

Customer service representative making outbound calls to set appointment with financial advisors to present Products of RBC (Royal bank of Canada) Insurance in 3 different states including ON(Ontario), BC(British Columbia), QC(Québec).- Verification officer - Verifying the availability of customers and confirming the date and time of appointment set.

Tele-wizards BPO, Rawalpindi Pakistan.

Customer service representative making outbound calls to overseas Pakistanis and Muslims to advertise for Online Quran Teaching services.- Online Quran products (Translation, Arabic, With Tajweed etc.) - Free Demo classes offer for new customers- New business generation - Customer's satisfaction by providing extra ordinary services and get feedback from.