Muhammad Rifky Email and Phone Number

- Leading and managing a multidisciplinary team of over 18 engineers, spanning presales and postsales divisions.- Overseeing the development and delivery of solutions across five key areas: Data Infrastructure, Backup & Recovery, SaaS, Power Solutions, Smartroom Solutions & Surveillance.- Driving collaboration between presales and postsales to ensure seamless project execution and superior customer satisfaction.Establishing and optimizing workflows, ensuring high performance and implementing continuous improvement initiatives.Partnering with stakeholders to determine scope, develop proposals, and provide precise pricing strategies for customer requests.Advocating for innovation and technical excellence to enhance the company’s engineering capabilities.

- Leading the 5 pillars of services (Infrastructure, Network & Security, Software (BackUp), Power & Helpdesk)- Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary- Collaborating with other departments within the organization, to ensure a seamless customer experience- Determine the scope of work and provide service prices for each request from the customer

- Provided technical support resolving issues for clients on variety of company products.- Reviewed and assessed implementation, testing and deployment needs to identify project requirements and costs.- Installed, configured , tested and maintained operating systems, virtualization, storage (NAS or SAN) and system management tools.- Explained technical information in clear terms to nontechnical individuals to promote better understanding.