Muhammad Rostom Email & Phone Number

6Th Of October, Al Jizah, Egypt

- Holding interviews with the new hires. Make sure that they meet the profile required.- Training the newcomers and deliver the best training experience.- Setting team's process, workflows and strategies. Visualizing the process (Process Mapping) using flow charts to make it easier for the team to understand and find the bottlenecks to avoid it and make the process as smooth as possible. Enhancing the process is Ongoing.- Setting a process and visualizing it is the half way, the most critical thing is, how to force this process and make sure that the process is 100% followed.- Preparing a weekly growth report to monitor all team's performance week over week, in order to enhance the process and make it easier and time efficient.- Conducting WFM analysis for all teams. As time is everything at Wuilt, every moment counts.- Monitoring all the tickets escalated to other teams and make sure that all teams handle them in the agreed SLA.- Gathering enough insights to meet with the product team to decide which feature or enhancements should be done next using ICE scoring model.

- Getting involved in the process writing and strategies.- Line manage the team, creating a strong team culture, conducting regular 1-1s and team meetings, ensuring decisions, plans, goals are shared, and that issues are resolved in a timely manner.- Lead by example when necessary, by taking a hands-on approach with clients, demonstrating to your direct reports what best-in-class looks like both in terms of operational effectiveness and client communication.- Optimise, manage and oversee all relevant execution processes, making the customer experience as smooth as possible, and at all times optimising for customer happiness.- Generating insight analysis about the Lead & Lag indicators to reduce churn.

- Bridge the gap between sales and customer support- Ensure customers get fast time-to-value- Keep clients engaged and regularly using products- Build customer loyalty and reduce churn- Keep a “high-level view” of the entire support process- Advocate for customers- Foster a customer-centric team environment- Resolve customer issues- Cross and up-selling additional products and services.

- Answer clients phone calls, emails or support chats swiftly.- Collect customer's data that can be helpful to understand issues.- Conduct questionnaires to investigate the support required.- Provide product information.- Point customers towards self-serve solutions for simple issues (e.g help articles for how to reset password)

Manage a group of 4 Google Ads specialists to achieve better ROI for our customer base.

Work closely with our high spending clients to achieve better ROI. Work on conversion rate optimization.

- Perform daily account management of pay per click accounts on Google AdsPlatform for a variety of clients.- Monitoring of keyword bids, account daily and monthly budget caps,impression share, quality score and other important account metrics.- Manage and maintain updates for large keyword lists.- Management of Display network placement lists on AdWords and throughother contextual advertising platforms.- Provide recommendations and execute strategies for keyword opportunities,campaign structuring, targeting, display network, and other facets of paidsearch in accordance with client goals.- Support the generation new paid search campaigns, ad groups, andaccounts and aid in the creation of new paid search marketing initiatives.- Generate weekly and monthly client reporting for all major metrics, goalstracking, revenue tracking, and other paid search initiatives.- Keep pace with PPC industry trends and developments.- Monitor and administer web analytics dashboards and reports and point outkey areas of importance in accordance client goals.- Monitor and evaluate search results and search performance.- Communication to team and management on project development,timelines and results.- Work closely with the other team members to meet client goals.

Call Australian business owners and sell them Google Ads campaigns.

6Th Of October

- Receiving calls and meeting customers to full fill their needs.- Responsible for maintaining a high level of professionalism with clients andworking to establish a positive rapport with every caller.- Update customer information in the customer service database during andafter each call.- Follow up on each case and make sure to deliver the best quality service.