Muhammad Royano Firdaus Email & Phone Number

Jakarta, Indonesia

Jakarta, Indonesia

• Managed 2400+ hotel property accounts across West Indonesia, successfully achieved 100% of KPI targets
• Built a strong network and maintain relationship with hotel stakeholders (top 20% of sales partners) by visiting them to report sales result, communicate, and negotiate
• Assisted in using the tiket.com back end system (Extranet) and help the hotel partner problems
• Analyzed data from Tableau and develop strategies to improve revenue of sales every months
• Improved hotel price (best rate parity) and room allotment availability, achieved over 30% GBV monthly revenue growth through optimized pricing and targeted campaigns
• Coordinated with across departments for daily activities, solving problems (overbooking, Channel Manager error, payment error) and ad-hoc administrative

Jakarta Selatan, Jakarta, Indonesia

• Maintain relationships (CRM activities) with 30+ seller/merchants (account)
• Analyzed and researched the recent trends in the market to increase cinema ticket sales and game vouchers sales
• Managed +4.500 competitor sales data (competitive intelligence) in a week using MS Excel and Spreadsheets to analysis and provide the right price
• Accessed the Shopee admin system to manage sellers and merchants in the Shopee campaign program
• Ensured and managed Preferred Seller Program with 10+ sellers across Indonesia, to increase 30% GMV from last month's salesProject:
• Researched new potential seller/merchants (high ADO) and pitching to offer join Shopee (acquisitions) for collaboration selling product

Bandung, West Java, Indonesia

• Coordinated with 9 team members to hold weekly meetings to discuss problems faced in the 5 main job and prepare the right strategy to solve the problems faced, so that it succeeded achieve all organizational KPIs
• Accommodated 45+ aspirations every month using JotForm to be processed and submitted to related parties (increase of 300% from the previous period).
• Developed a "Majors Forum" implementation system with SWOT analysis and minimizing the mistakes from the previous period, so that it succeeded in increasing the number of participants 200% from the previous period.
• Prepared 10+ Instagram content every month using Figma with the theme "Organization, Leadership and Trending Content" and actively handle the Instagram account to respond and reply to messages, successfully increased.

Bandung, West Java, Indonesia

• Prepared monthly marketing strategies to maximize marketing strategies and reducing marketing costs, succeeded increase Indihome sales in March 2022 by approximately 130% from the previous month for 7 Telkom Regional.
• Followed up 150+ candidate customers to offer Indihome products, succeeded getting 12 Indihome users
• Researched and analyzed advertisements using "Google Analytics" for tracking and monitoring traffic sales on landing pages, so can find out the problems faced and the solution steps taken.
• Optimized SEO techniques on the website and Managed marketing plans across all digital channels (paid advertising) such as SEM (Google ads) Facebook ads, succeeded in increasing digital sales in May 2022 by.
• Researched trending topics on Twitter and daily news for create innovative content creation ideas to attract consumers, succeeded create 3 short film projects in 1 internship period, and 8+ marketing content every month