An AWS DevOps Engineer proficiently manages cloud infrastructure and deployment pipelines on Amazon Web Services (AWS). They specialize in automating CI/CD pipelines using tools like Jenkins or AWS CodePipeline, ensuring seamless integration and delivery of applications. Their expertise includes configuring and optimizing AWS services such as EC2, S3, Lambda, and CloudFormation to build scalable, fault-tolerant architectures. They excel in implementing infrastructure as code (IaC) with Terraform or AWS CloudFormation, enhancing operational efficiency and cost-effectiveness. Their focus on monitoring, scaling, and ensuring high availability and security across AWS environments underscores their commitment to optimizing cloud-based solutions.

Responsibilities: - Spearheading tier-1 helpdesk support for 40+ branches and allied offices. - Proven ability to troubleshoot Windows 10, Google collaboration apps, and MS Office.- *System Optimization* - Installation and meticulous maintenance of Office 365, AV/Anti-Malware, and monitoring agents. - Swift resolution of system and network issues to ensure uninterrupted operations.- *Expertise in Banking Software* - Specialized proficiency in Flex Cube Core Banking Software and BIOSYS (Desktop & Mobile).- *Security Implementation* - Implementation of robust IT security policies with installation of recommended software across all branches.- *Efficient Coordination* - Skillful coordination of IT activities during branch shifts, openings, and new ATM site preparations.- *Vendor Collaboration* - Effective liaison with vendors to ensure timely resolution of hardware issues.- *Analytical and Administrative Excellence* - Accomplished in analytical, technical, and administrative tasks for planning and installing official devices.- *Client-Centric Approach* - Proven track record in resolving complaints and providing guidance to branches for optimal usability and performance.

• Technical support: Provide technical support to employees and customers, resolving hardware, software, and network-related issues• Troubleshooting: Troubleshoot technical problems, using a variety of tools and resources to diagnose and resolve issues• Problem escalation: Escalate complex technical problems to higher-level support staff as needed.• Knowledge management: Build and maintain a knowledge base of common technical issues and their solutions, updating the knowledge base as needed to keep it current.• Customer service: Provide excellent customer service, responding to inquiries in a timely manner and working to resolve issues in a way that meets the needs of the customer• Communication: Communicate effectively with customers and support staff, keeping customers informed of the status of their issues and working with other support staff to resolve problems.• Process improvement: Continuously review and improve support processes and procedures, seeking ways to make the support experience more efficient and effective for both employees and customers.• Vendor management: Work with technology vendors to resolve technical issues and to ensure that the organization is using the most effective and efficient technology solutions