Muhammad Saiful Islam Email & Phone Number

Marks Tey, England, United Kingdom

Sylhet, Bangladesh

• Plan and organize tours, including selecting destinations, making travel arrangements, booking accommodations, and arranging meals.• Conduct tours and provide information about the history, culture, and attractions of the places being visited. • Ensure the safety and security of tourists by assessing potential risks and hazards and providing safety instructions.• Manage logistics, including coordinating transportation and accommodations.• Provide exceptional customer service by responding to questions and concerns, and resolving conflicts that may arise during the tour.• Develop and maintain relationships with vendors, such as hotels, transportation providers, and restaurants.• Maintain accurate records and documentation related to the tour, such as itineraries, invoices, and permits.• Took photos and videos of tourists to capture travel destinations and preserve memorable experiences

Sylhet, Bangladesh

• Organize and coordinate with the team for office operations as per the office standard.• Greeting new employees and visitors to the office, ensuring guests are comfortable and are connected with the right office personnel• Inventory for office and break room supplies• Handling meal arrangements and chef• Managing incoming and outgoing correspondence, including emails, mail and packages• Organizing records, invoices and other important documentation• Submitting work orders and scheduling repairs for general office space and equipment• Managing schedules for conference and community spaces• Repairs office equipment and maintenance, connecting with and escorting vendors• Maintaining the general upkeep of the premises and carry out routine checks to ensure safety and security• Control office expenditures and office contracts including rent٫ service and so on• Other administrative on demand tasks with the HR team

Sylhet, Bangladesh

• Responsible for the operation of Front Desk & Reservation.• Answer inquiries regarding hotel services and registration by email/letter/telephone and in person.• Provided information about services available in the community and responding to guest complaints.• Operates PBX phone, telephone and in-person for the request.• Taking room/food reservations and made changes to existing reservations in a knowledgeable and timely manner.• Monitoring CC camera & Night Audit on a weekly basis.• Manage guest account by using PMS and handle payment procedure of guest.• Dispersed incoming mail to correct recipient throughout the office.• Compiled and checked daily record sheet, guest account, receipts/vouchers and store them appropriately.• Created opportunities to maintain repeat-stay guests and good relations between the hotel and new guests

• Greeted and registered guest, issued room keys & escort instructions to bellhops.• Kept records of room availability and guests’ accounts, manually or using the computer.• Recorded guest comments, complaints and referring customers to the manager if necessary.• Assisted guests with any special requests during their visits.• Contacted housekeeping and maintenance staff when guests reported problems.• Operates switchboard, telephone and in-person for the request.• Managing database for existing guest.• Monitored CC camera while worked in the night shift.• Solicited new and existing accounts through phone prospecting.• There is no separate department for travel desk and concierge; so, providing guests with the requested information concerning the facilities locations and the surrounding area.

Diploma, Hospitality Administration/Management, Level 4

• Room Division Operation (Pass) • Room Division Supervision (Merit) • Food and Beverage Operation (Merit) • Food and Beverage Supervision.

Bachelor Of Social Science, Economics // Political Science // Philosophy // (Compulsory- Bengali And English)