Muhammad S. Email & Phone Number

Birmingham, United Kingdom

Effectively lead teams and inspire others to achieve goals through innovation, quality and excellenceAbility to identify strengths and weaknesses of team members and suitably make changes if requiredCollaborating, as appropriate, with other teams in developing and supporting IT facilities and services, including the development of training and learning materialDelegate technical responsibilities and monitor progress of projectsDeliver products consistently, on time and on budgetWork closely with project manager during all phases of development lifecycleConduct regular status meetings with all necessary stakeholdersExperienced in troubleshooting, software, hardware and ability to understand and implement client requirementsAbility to manage change and effectively pass on the information down the line to concerned teams for smoother executionDelegate and allocate responsibilities efficiently to manage projects end to endProvide direction and technical expertise in design, development and systems integrationIdentify resource and equipment requirements, efficient capacity planning and manage software and hardware availabilityEnsure standard operating procedures and project guidelines are in placeTask allocation and performance evaluation of team membersProject scheduling and resource managementEnd-to-end delivery of Projects: Installs, Builds, MigrationsConduct performance reviews of team members and identify areas of improvementOffice 365 Rollout / Implementation experience, Troubleshooting, Administration and ConfigurationMigrated, Deployed Virtual machines in Microsoft AzureDeployed and configured Azure Backup & RecoveryCreating and Configuring Microsoft Azure Storage AccountsImport and Export Data to Microsoft AzureMaintaining, Configuring, Deploying, Implementing and Supporting Cloud base applications; Microsoft Office 365, SharePoint, OneDrive for Business, Office ProPlus, Yammer etc.

West Midlands

• Assisted transformation programs for small to medium businesses• Maintaining, Configuring, Deploying, Implementing and Supporting Cloud base applications; O365, SharePoint, OneDrive for Business, Office ProPlus etc. • Administering and Supporting Office 365 environments • Migration on-premises mailboxes to Office 365 including Hybrid Configuration• Responsible for the complete rollout of MS Office 365 (O365) from start to finish• Exchange 2003, 2007, 2010, 2010, 2013 migration to Office 365• Supporting and implementing messaging products• Supporting and Administering Exchange 2007, 2010, 2013 and 2016• Implementation, Deployment and Configuration of Windows 7, 8 and 10• Designing and Implementing technical IT solutions• Planning and implementing future IT developments and undertaking project work• Migrated, Deployed Virtual machines, backup and recovery in Microsoft Azure• Experienced in Microsoft Active Directory User Management and Group Policy• Excellent analytical and troubleshooting skills with high attention to detail• Provide remote technical support to the customer’s user base to achieve contractual SLA• Respond to and resolve ICT faults and requests through onsite visits and remote support tools• Develop and implement robust processes to ensure that a high-quality service is provided• Experience of liaising with 3rd party vendors and support providers• Supervising other staff, such as help-desk technicians;• Maintain site documentation to ensure the accuracy of information• Monitor server back-ups to ensure system and user data is protected and secure. (Symantec Backup Exec, ARCserve, Yosemite, Datto, Azure, Windows Backup, and MSP Backup SolarWinds), Disaster Recovery • Secure clients' Internet and Internet work connectivity by installing and configuring Trend Micro Business Essential, and Hosted Email Security, Draytek, SonicWALL, and GFI Mail Essentials Quarantine Digest firewalls• Telephony systems Avaya Phone Manager IP Office

Birmingham, United Kingdom

Teaching all areas of the curriculum, A+, Windows XP, Vista, Windows 7, Maintaining & Managing Server 2003/2008 and Implementing, Managing and Maintaining a Windows Server Network Infrastructure, Installing & Configuring Exchange Server 2007 and 2010. Installing & Configuring SharePoint 2007, Windows Server Virtualization, Configuring Hyper-V and Microsoft Office Using MTM (Metric that Matters) for Class Analysis Report, Scheduling Class Add/Edit, managed class evaluations and View individual learner evaluations Classroom management / behaviour management Planning and preparation of student’s work Assessment / marking / report writing Provided high quality teaching and learning to individuals and groups Provided training to new overseas students and different nationalities on technical issues Conducted training classes of different ages 16+ students on computer skills Created workshops on topics such as Team Building and Learning Styles for staff and students Created and taught training classes for various technical and soft skills Created and taught academic curriculums for NMCP programs and supplemental instruction for the students Responsible for designing IT courses like preparing syllabus and course requirements Responsible for providing guidelines to students to help them complete course projects Presented various types of learning materials in the form of audio, books and visual training Preparation of lessons for individual tutoring sessions Installation of software applications on desktop and portable PC's Installation and configuration of network copiers and printers

Birmingham, United Kingdom

• Installing and configuring Linux based Firewall (SmoothWall)• TCP/IP, LAN/WLAN, VLAN• Monitoring Firewall access to internet websites • Installing, configuring, updating Anti Virus and client computers (Sophos Anti Virus)• Performing system backups and recovery procedures to ensure full data retrieval (Symantec)• Performing scheduled tasks and regular server administration tasks • Performing authorised software installations and operating system rebuilds as necessary• Identified priorities and positive solutions by working closely with network users• Delivered all significant results within deadlines. Working continually and effectively as part of the team• Supporting all versions of MS Windows / Office packages (MS Office, XP, Windows Vista, Windows 7 and Outlook)• Setting up, installing and supporting users with e-mail (MS Outlook) and iPhone• Supporting basic hardware issues such as printers and scanners• Add, modify or disable end-user security access and email accounts in line with starters and leavers policy• Review customer call statistics regularly and take ownership of incidents logged• Analysing and resolving faults, ranging from a major system crash to a forgotten password• Assess, prioritise and manage workload ensuring contractual obligations are achieved• Enter accurate information into the logging system, including all information received from the customer and the action taken• Install and configure approved computer hardware and licenced software, following agreed policies and procedures• Implement SonicWall SSL VPN access for remote users, Wireless networking• Responsibilities include: Securing Windows network infrastructures by performing OS hardening, implementing Microsoft Active Directory, and securing online communication using SSL digital certificates; improving system security• Respond to NOC OSS alerts in a timely manner and initiate network element system/subsystem interaction to restore network service

Birmingham, United Kingdom

• Ensuring that all calls, e-mails or web contacts are dealt with in a friendly, professional courteous manner. Accountable for the full incident lifecycle including closing down of any incidents & communicating closure to the customer within stipulated SLA’s• Creating user accounts, unlocking accounts and resetting the password on Active Directory• Resolving Roaming Profile Issues & Setup securities and permissions on network folders.• Supporting hardware faults and Logging calls for 3rd party engineers for hardware repairs• LAN & WANs, TCP/IP, DHCP, Wi-Fi, DNS, VPN, switching, routing• Installation of software applications on the desktop and portable PC's.• Installation and configuration of network copiers and printers• Remote Technical Support via Telephone and Email• Microsoft Desktop and Server Operating System Support• Basic Network and Internet Support including Associated Hardware• Identify and diagnose issues and problems• Take ownership of user problems and be proactive when dealing with user issues• Respond to enquiries from clients and help them resolve any hardware or software problems• To allocate more complex service issues to the relevant IT Support member• Troubleshoot and resolve software, hardware, operating system, and networking problems; repair and recover from hardware or software failures, virus infections, etc.• Install new / rebuild existing PCs; configuring hardware, peripherals, services, settings, directories, storage, etc. in accordance with operational requirements and Company standards• Monitor, plan, test and coordinate the distribution of Microsoft patches and service packs, standard desktop software• Develop and maintain system documentation including installation, configuration, operational and test procedures.• Maintain inventory of all hardware and software resources• Assisting with the proactive maintenance of client systems

General Office DutiesProcessing of applications concerning the Local Government Pension Scheme. This included extensive figure work, new starter and levers paper workRecruitment administration involving mass updating of applications, applicant maintenance, system maintenance, and collaboration & collation of information Engaged in various tasks to support other teamsStrict adherence to confidentiality, equal opportunities and health and safety policiesThe use of various software packages e.g. Microsoft Excel, Word, Outlook and Oracle Financials