As a dedicated Customer Service Specialist with extensive experience at Dubai Taxi Company, I have a proven track record of enhancing operational efficiency and significantly improving customer experiences. My expertise lies in conflict resolution and escalation management, where I effectively address and resolve customer issues while maintaining a high level of satisfaction.I leverage data analysis to drive team performance and optimize workflows, ensuring that our operations are both efficient and responsive to customer needs. My proficiency in utilizing CRM systems and automation tools has allowed me to reduce operational costs, improve service delivery, and boost customer retention rates.In my role, I have consistently led cross-functional teams to exceed Service Level Agreements (SLAs) and Key Performance Indicator (KPI) targets, resulting in measurable improvements in customer satisfaction and loyalty. I believe that a collaborative team environment is essential for success, and I am committed to coaching and mentoring myself to foster their growth and empower them to contribute meaningfully to our organization.My background in Information Technology provides me with a strong technical foundation, enabling me to implement innovative solutions that streamline operations and improve outcomes. I stay current with industry trends and best practices to ensure that our team employs the most effective strategies in customer service.I am passionate about enhancing the customer experience and am always looking for ways to improve our processes. If you are seeking a results-oriented leader who can optimize operations, drive team performance, and elevate customer satisfaction, I would be delighted to connect and discuss how I can contribute to your organization’s success.

At LanceSoft, our people are our most important resource. We’re looking for a highly skilled recruiter to become one of them, and to help us find them. The ideal candidate will have prior experience in recruitment or human resources, with knowledge of screening, interviewing, and hiring practices. If you have a passion for finding untapped talent, driving company growth, and helping individuals find promising careers, we want to hear from you.

• Responsible for performing full cycle phone screening, email communication, documentation, summary writing and presentation.• Serves customers by providing product and service information and resolving product and service problems.• Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.• Selling products and services using solid arguments to prospective customers.• Performing cost-benefit analyses of existing and potential customers.• Prepares product or service reports by collecting and analyzing customer information.• Selected candidates need to support the existing customers in terms of providing accurate data, guiding them regarding various investment/financial plans.• Need to manage report/MIS of ongoing call/quarries/support process.• Handle customer’s call/quarries/mails and provide them with the best solutions.

• Manage large amounts of incoming phone calls. • Generate sales leads. • Troubleshooting technical issues.• Diagnosing and repairing faults.• Resolving network issues.• Upgrading the entire system to enable compatible software on all computers.• Installing and upgrading anti-virus software to ensure security at the user level.• Performing tests and evaluations of new software and hardware.• Providing support to users and being the first point of contact for error reporting.• Overseeing new system installation and setup and customizing these for business needs.• Establishing good relationships with all departments and colleagues.• Speaking to customers to quickly get to the root of their problem.• Talking customers through a series of actions to resolve a problem.• Managing multiple cases at one time.• Maintaining positive business relationships to ensure future sales. • Identify and assess customers’ needs to achieve satisfaction. • Follow communication procedures, guidelines, and policies.