Muhammad Shoaib Email & Phone Number

Riyadh, Saudi Arabia

E-Sim Consultancy

Riyadh, Saudi Arabia

As a Software Developer & Support Specialist, I was responsible for designing, developing, and maintaining software applications while providing technical support to users. This dual role involved collaborating with cross-functional teams to deliver high-quality solutions, resolving technical issues, and ensuring system stability.Key Responsibilities:Software Development:Developed, tested, and deployed software applications in accordance with project requirements.Collaborated with business analysts and stakeholders to gather requirements and ensure system functionality aligned with business needs.Wrote clean, efficient, and maintainable code using Java and SQL.Conducted code reviews and collaborated with the QA team to resolve bugs and improve code quality.Implemented software enhancements and updates based on user feedback and changing requirements.Technical Support:Provided Tier 2 support for troubleshooting software-related issues across different platforms.Diagnosed and resolved software defects, configuration issues, and performance bottlenecks.Supported end-users with installation, configuration, and system usage inquiries.Collaborated with IT teams to address infrastructure-related issues that impacted software performance.Managed software patches, updates, and maintenance for ongoing system stability.Documentation & Reporting:Maintained comprehensive documentation of software designs, troubleshooting guides, and technical workflows.Provided regular status reports on ongoing support cases and development progress.Skills and Technologies:Java, spring boot,PostgreSQL, Shell Scripting,AWS.Linux/Unix (Red Hat)Database management (PostgreSQL)Issue tracking systems (Jira Service Desk)Achievements:Successfully developed and deployed multiple applications that improved business workflows.Reduced average resolution time for technical support requests by 20% through proactive troubleshooting and automation.

Islāmābād, Pakistan

Allure Digital is a leading technology company specializing in innovative digital solutions that empower businesses to thrive in the digital era.Implemented robust security measures in integration and API development to safeguard sensitive data and protect against potential threats.Conducted thorough testing and debugging to ensure the reliability and stability of developed solutions.Engaged in continuous learning and professional development to stay ahead of industry trends and advancements.

Peshawar, Khyber Pakhtunkhwa, Pakistan

• Developed new window layouts, screen flows, and client-side components using Java Swing framework for a restaurant management system desktop application.• Prepared technical design documentation and explanatory material to support the development process of the restaurant management system.• Wrote database views and queries to enable data storage, retrieval, and management within the application.• Collaborated closely with a team on research and development efforts, exploring innovative solutions and technologies to enhance the functionality and efficiency of the restaurant management system.