Muhammad Shoaib Email & Phone Number

United States

United States

Arlington, Virginia, Us

Key Tasks Performed:•Developed system integrations and process automation within the ServiceNow instance and other Information Services applications.•Implemented and innovated ServiceNow solutions in ServiceNow as assigned.•Followed, maintained, and applied documentation best practice policies, procedures, and processes throughout ServiceNow development.•Worked closely with business and IT teams to gather input to support ongoing business needs for ServiceNow configuration, implementation, and support•Used scripting tools and ServiceNow functionality to create a script that automates rote tasks being done in ServiceNow.•Worked on Service Watch/Service Mapping to map the IT infrastructure components of the applications in an organization.•Used REST API to load all the business services and the entry points from the Service Mapping target table in ServiceNow.•HR Service Delivery and HR Case management experience•Worked on setting up Service portal content so that it's only available to authenticated users.•Worked with business users to identify and refine business requirements and workflows•Provided functional and technical guidance in evaluating application systems or evaluating requests for proposals.•Maintained and administered the implemented instance of ServiceNow modules including Incident, Change, Problem, and Service Catalog.•Wrote CSS style sheets to maintain portal-wide integrity and alignment of components which would not disturb the structure in any resolution or device.•Created various front-end forms, and associated Client Scripts, UI Policies, including advanced customizations that require modifications of UI Pages/Macros.•Configuration of Email Notifications and Alerts to notify users about specific activities in the system.•Worked on custom HR projects and out-of-the-box HRSM•Hands-on Experience in CreateNow suite, PPMC Suite, HR Case Management, Timecard and On Call scheduling modules.

Austin, Tx, Us

Key Tasks Performed:•Designed and maintained Service Portal for user access to Knowledge Base and Service Catalog.•Configure and customize Incident Management and Problem Management applications to meet Business Requirements•Designed and implemented custom UI for lab users using AngularJS, JavaScript and HTM.•Created custom widgets, pages, themes, search sources, CSS style sheets, angular providers etc.•Designed and implemented custom classes for enabling dynamic Inbound REST calls which was not provided by ServiceNow•Enabled users to access specific knowledge features using portal framework.•Writing Business Rules, Client Scripts, UI Policies and UI Actions to customize the instance as per Business needs.•Write CSS style sheets to maintain portal wide integrity and alignment of components which would not disturb the structure in any resolution or device.•Developed a website using Java Servlets and REST Web services for the credit card payment through PayPal API•Worked on customizing user interface including forms, lists and created record producers for incident and change management.•Created various front-end forms, and associated Client Scripts, UI Policies, including advanced customizations that require modifications of UI Pages/Macros.•Helped customer realize business value from CA Clarity PPM tool. Designed and implemented PPM solutions for Project Management, Portfolio Management, Financial Management, Time Management,•Define processes to monitor and evaluate the performance of key Portfolio components. Analyzing risks and benefits during "Phase Gate reviews"•Integrated Twilio with ServiceNow for Voice Alert Notification using REST API.•Configuration of Email Notification and Alerts to notify users about specific activities in the system.Environment: ServiceNow Asset, change Management, Integration, CSS, HTML, Web Services, CMDB, MS SQL server 2008, Angular, Ajax Service Oriented Arch, Web Services, File builder, ServiceNow Module Testing.

Denver, Colorado, Us

Key Tasks Performed:•Configured Event Management (ITOM) by configuring Connector Instances and Connector Definitions.•Worked on creating various front-end forms, and associated Client Scripts, UI policies, including advanced customizations•Configured ServiceNow discovery and orchestration•Created Business Rules, Client Scripts associated Script Includes•Designed Workflows, along with standard Workflow templates which can be reused•Configuring Data sources and transform maps for CMDB•Built Citrix integration to load virtual and desktop groups into CMDB tables•Orchestrated the efforts of vendors, and internal divisions/departments to internalize new IT Asset Management processes•Worked on integrations within and outside of ServiceNow•Worked on ACLs including creating new roles and moving those to next instances.•Responsible for creating homepages including basic reporting, gauge configuration and dashboard presentation•Worked on developing and promoting scoped applications. Troubleshooting access issues within scoped applications•Create templates for request and approval notifications and RTC integration with ServiceNow•Appam Migration to ServiceNow to create/remove CMDB relationships between Configuration Items and Business Applications•Used REST API to populate Contracts and Suppliers from Salesforce using properties and server-side scripts•Experience on Credential Management. Built CyberArk integration from scratch to store orchestration and discovery credentials externally to ServiceNow•Involved in implementing ServiceNow Service Catalogs, Incident, Change, problem and knowledge management•Responsible for creating documentation on developed integrations•Involved in moving update sets from instance to instance including testing the changesEnvironment: Service catalog, Asset Management, Analytics, Incident Management, Problem Management, JavaScript, ITIL, UI actions, Ajax, Glide Record, Html, jQuery, jelly script, and glide script. LDAP.

Columbus, Oh, Us

Key Tasks Performed:•Document development work as needed for implementation (i.e., User Stories, Development and Scripting documentation, Status, etc.).•Followed Agile Methodologies (Scrum) and involved in requirement gathering and analysis.•Design and implement new functionality using Business Rules, UI Policies, and UI actions.•Written script includes and invoked them in business rules and client scripts.•Created and edited knowledge articles such as a policy or release notes to share information across the organization.•Development of Service catalog which includes creating/modifying catalog items, creating new variables for the catalog.•Involved in creating new Workflows and also worked, modified existing workflows using Graphical Workflow editor.•Extensively worked in creating multiple style sheets, themes for pages. Involved in implementing multiple configuration changes and also in creating specific admin page in Content Management.•Also responsible for setting access levels for various Applications/Module menu items for users and the data visibility.•Worked on UI Macros to create pages as templates on requirements from the stakeholders.•Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog, CMDB in ServiceNow.•Writing Catalog client scripts and UI policies to make client side changes.•Involved in creation of Email Templates, Email Notifications and Inbound Email actions.•Worked with reporting and configuring service level agreements (SLAs).•Worked on third party Web Services using SOAP Messages.•Created UI Actions on the forms and given ACL's to the users.Environment: ServiceNow, JavaScript, Email Inbound action, ACL, SLA, Email notification, Script include, Agile, Demand, Record Producer, Workflow, Reports, Dashboards, CMDB, Transform maps, Scheduled import sets, Incident to service request creation

Bachelor Of Science - Bs, Information Technology - Cyber Security / Digital Forensics

Associate In Science, Network Engineering Technology, Cyber Security & Digital Forensics