• Initiated online sales for top Middle Eastern auto companies during COVID-19, overcoming physical showroom closures. Developed a first-of-its-kind "split payment" model in the Saudi big-ticket auto market, driving 80% of online cash sales through strategic design of Target Operating Models, Value Chains, and Process Mapping.• Established a comprehensive e-commerce governance framework based on defined e-commerce needs. Crafted the divisional strategy, managed program implementation, and drove sales through multi-channel marketing and customer service.• Streamlined the car rental experience for Wallan Rent a Car by developing a comprehensive e-commerce platform with features for booking, payment, vehicle exploration, discounts, VAS, long-term lease options, and invoicing, allowing bookings even during off-office hours. Increased bookings rate by 100%.• Deployed an omnichannel chatbot, resulting in a 300% increase in customer engagement and quote requests for car sales and rentals. The chatbot also streamlined customer service by reducing response time and agent workload. Trained sales agents (both in-person and virtually) on leveraging the chatbot's functionalities.• Improved efficiency through automation by eliminating 40 minutes of daily manual work per brand with automated daily reports generation for all e-commerce KPIs using Robotic Process Automation (RPA).• Daily responsibilities included creating daily performance reports and ensuring adherence to KPIs.

Area of Expertise; Lean Manufacturing and Six SigmaKaizenTime-Motion StudyQuality Management System (ISO 9000)Quality function deployment (QFD) and Failure mode and effects analysis (FMEA)Operations ResearchPerformance Measures for operations and bench marking including OEEDesign of Experiment (DOE/ DOX)Theory of ConstraintsToyota Production System (TPS)Enterprise Resource Planning (ERP)ForecastingRegression and Casual modelling, time series methodImprove efficiency Supply Chain Management (Buyer, Material, planning, logistics, product cost, EHS)System Engineering and Human FactorCapacity Management strategiesProduct Life cycle ManagementInventory ModellingPush/Pull/ Conwip and TOC production systemBuffer management and line balancingOperations and Production scheduling and sequencingComputer Aided Engineering (CAD)

• Provided status reports, such as delivery, production levels, consistency and overall quality of work to managers• Supervised and improvised safety and performance of the technicians.• Assist in layout and facilities planning, including industrial facilities.

• Conducted time-motion study using Lean Six-Sigma concept and to reduce turnaround time. • Implemented DMAIC’s “Improve” stage, which performed process time reduction, decrease in turnaround time of the gate and further reduction in inventory.• Supported department on other improvement projects, mostly GE internal activities.

• Evaluate comparisons of PVC tapes of 3M and other brands, including its supply chain and norms of market practices in Karachi.• Researched, analyzed and compared G-PON globally and recognized long-term knowledge in the wide-ranging context of technological revolution and furthermore, provided recommendations.

• Energy audit for Philips Head Office which saved electrical energy with excellent payback period, included evaluation of Environment, Health and Safety.• Projects evaluation using AutoCAD and Calculux, including using principles of design of experiments (DOX) and interpretation of data while considering its sustainability.• Performed tasks related to price quotation and following up with the customers.

• Saved 10% worktime of 14 total labors by using line-balancing concept of Lean manufacturing.• Oversee and maintained record of containers which ordered from Pakistan to Malaysia.• Performed cost-benefit analysis and feasibility for both incoming containers and productions.