Muhammad Umar Kamran Email & Phone Number

Saudi Arabia

Responsibilities include ensuring 24x7 network integrity through comprehensive monitoring and management of CS/PS Core Network nodes, including MSC, MGW, HLR, HSS, VLR, SGSN, GGSN, PGW, MME, SPGW, and PDN. This involves strategic alarm management, timely fault resolution, and KPI monitoring using tools such as Grafana, MasterClaw, Zabbix, U2020, and INCe for performance analysis.Hands-on experience in Remedy and OWS HIS portals is utilized for efficient creation and management of Trouble Tickets (TTs) within SLAs, with prioritization based on fault severity and effective emergency coordination. Daily coordination with international carriers and partners is maintained for resolving inbound/outbound roaming issues, ensuring smooth communication and operations. Additionally, critical communication is maintained with internal teams, with regular updates to Partners and Management Escalation Lists for transparency. Responsibilities also include monitoring DPI and NFV platforms to ensure robust service quality and network reliability.

As part of the O&M Project (CCASG-MODA), responsibilities included monitoring network stability and providing L1 support using the Nokia NFM-T platform. This involved operations and managed services for the Nokia 1830 PSS DWDM multiservice, multilayer P-OTN transport, specifically overseeing Nokia 1830 PS 8 and 16 systems.Key tasks included coordinating with field teams for dispatch, remote assistance, and troubleshooting of network equipment, as well as following up with ISP, OSP, and E&M teams to ensure seamless operations. Trouble Tickets were created, and communication was maintained with stakeholders throughout the incident lifecycle. Close coordination with customers and partners, including members of the CCASG council and the Ministry of Defense, ensured that all project deliverables were met.Additionally, daily, weekly, and monthly performance and trouble ticket reports were generated, with a focus on compliance with operational KPIs, SLAs, and contractual service delivery standards.

Riyadh, Saudi Arabia

As part of the O&M Project (CCASG-MODA), responsibilities included ensuring 24/7 on-site and remote support for the MODA network, maintaining site quality in line with customer SOPs. This involved supporting downtime maintenance, corrective maintenance, and troubleshooting to ensure uninterrupted network operations.Key duties included conducting data services testing using Ethernet/Optical Analyzers, performing pre-installation surveys, and designing solutions for network enhancements. Additionally, coordination with GCC partner teams and OSP teams was essential for managing services and maintaining optimal network performance across multiple sites, including data centers.

Saudi Arabia

As part of the SNFN-Mobily Legacy Network Migration Project, responsibilities included migrating legacy infrastructure from Cisco to Huawei, conducting pre-migration surveys, troubleshooting, installations, and card expansions. Executed traffic migration, implemented new circuits with End-to-End testing, and performed LSPM testing. Additionally, prepared surveys and BOQs to support the project team.

Western Region, Saudi Arabia

GBH O&M Project - Managed Services (Etihad Etisalat - Mobily / SABIC Network)Responsibilities included providing 24/7 on-site and remote support for SDH, DWDM, and SR series networks, ensuring adherence to SLA requirements. Conducted first-level troubleshooting, which involved card changes, ring verification, software upgrades, health checks, and alarm monitoring using 1353NM/RM/BM and NFM-T tools.Key duties included generating daily and weekly reports on faults, performance, and KPIs, executing work orders, and establishing new connectivity to ensure smooth network operations. Managed PAT and NAT for all new Nokia nodes in the region and performed various tests on optical and Ethernet links to maintain network stability. Oversaw quality control during installations and rectifications, ensuring compliance with customer standards for Mobily and Aramco data centers.

Yanbu Al-Bahr, Al Madinah Region, Saudi Arabia

Served as a Communication Engineer in the IT department for a 3-month replacement, responsible for the operation and maintenance of the complete Meteorological and Public Address/General Alarm (PA/GA) systems. Ensured technical compliance and correct configuration of equipment for specific projects.Established, monitored, and controlled routine daily activities of direct reports, prioritizing short- and long-term objectives. Conducted impact assessments for PAGA and Meteorology systems, logging and tracking identified defects. Produced acceptance test documentation for project integration and performed Factory Acceptance Testing.Provided technical support for system assembly and integration, focusing on meteorological sensor instrumentation and data collection. Demonstrated knowledge in radio and networked communications with data logging systems. Created weather data reports from MET data sensors and performed troubleshooting for Meteorological and PAGA systems in NGL-Marine and plant areas. Maintained a daily tracker and reporting for the Meteorological and PAGA systems.

Eastern Region, Saudi Arabia

O&M Project (METRO/BICON/RCN-MOBILY)Responsibilities included first-level troubleshooting using U2000 for card changes, ring verification, software upgrades, and alarm monitoring. Handled resource planning and coordination with the Field Service Manager for dispatch in the region.Provided on-site support for hardware and software-related issues, including equipment login, backups, and link testing. Managed and coordinated Maintenance Downtimes (MDTs) and Threatening Conditions (TCNs), ensuring that service orders were executed within the agreed SLA.Resolved field team issues, managed team performance, and coordinated with clients and contractors while reporting to senior management to ensure smooth project execution.

Saudi Arabia

O&M Project Managed Services (Etihad Etisalat - Mobily)Huawei Transmission SDH, DWDM, GPON, MPLSManaged multi-vendor projects (Huawei, Cisco, Siemens, Alcatel-Lucent) within Mobily’s transmission network, working with Huawei SDH OSN1500, OSN2500, OSN3500, OSN9500, DWDM OSN6800, OSN8800, GPON OLT MA5600, MA5603, Cisco ONS15454, ONS15600, and Juniper PTX5000, MX960, MX4200.Key responsibilities included overseeing the nationwide acceptance of new Huawei DWDM nodes for BICON & RCN projects, and managing installation, configuration, commissioning, and testing of SDH and DWDM equipment. Utilized tools like ANT 5, ANT 20, E1 Testing software, and EXFO FTB-500 & FTB-1 for hands-on DWDM experience.Led project implementation, testing, and commissioning both remotely and on-site, conducting site surveys, preparing technical documentation, and supervising subcontractor performance. Provided technical solutions and hands-on support across SDH, GPON, and DWDM domains to ensure smooth project execution and network performance.

Pakistan

Responsibilities included the complete on-site installation, enforcement of standards, commissioning, and configuration of SDH/DWDM equipment. This involved testing, troubleshooting, and maintenance (both local and remote), followed by Site Acceptance (PAT). Utilized testing equipment such as optical power meters, light source meters, and optical power source meters. Additionally, performed fusion splicing using Fojikura 50S & 60S machines for fiber optic installations.

Pakistan

Supervised Production Planning and Control (PPC) in the Home Textile department, managing the entire accessories demand process and overseeing the planning, production, and control from grey fabric to dispatch. Took charge of order planning in both Processing and Home Textile, applying expertise in fabric and wadding rating. Coordinated with the Engraving Department for screen preparation and conducted valuation of accessories, calculating CMT costing on a shipment and unit basis. Prepared monthly Profit & Loss accounts for Home Textile and collaborated with the Marketing team on the development of Made Ups.

Lahore, Punjab, Pakistan

Managed the movement, maintenance, and repair of light vehicles, welding plants, and generators, ensuring operational efficiency. Issued work orders for vehicle repair and maintenance through ORACLE, while maintaining accurate vehicle log books to track usage. Supervised the hiring, training, and daily activities of field staff, fostering a skilled and efficient workforce. Coordinated with multiple departments to identify and fulfill organizational needs, including IT equipment, furniture, and stationery, contributing to efficient administrative operations.

Diploma, Advance Telecommunication Engineering And Architecture

Diploma In Optical Fiber System, Basic Skills And Developmental/Remedial Education

Diploma In Wireless Local Loop (Wll), Basic Skills And Developmental/Remedial Education

Diploma In Associate Engineering, Telecommunications