Muhammad Usman Email & Phone Number

Doha, Qatar

Islāmābād, Pakistan

Assess the characteristics of products or services to determine marketing and advertising needs.Develop and implement strategies and content for direct and digital marketing and advertising campaigns.Manage post-campaign analysis to measure and report on marketing and advertising metrics.Develop and maintain social media accounts, managing customer reviews and testimonials.Create and evaluate public relations strategies to inform clients, employees, and the public about organizational initiatives.Prepare or oversee the creation of social media content and presentations.Organize meetings and consultation sessions for specially organized events, such as QA meets.Arrange consultation meetings.Act as a spokesperson for the organization and handle written and oral inquiries.Coordinate special publicity events and promotions for various audiences.Assist in preparing brochures, reports, newsletters, and other materials.Represent and act as an agent for individuals with specific talents or expertise.Prepare or oversee the preparation of relevant contracts and agreements.

Islāmābād, Pakistan

• Managing/ providing necessary support in all events organized at inter orintra branch level.• Training newly hired teaching staff regarding standard procedures androutine practices through training sessions and training material.• Managing support service to clients through CRM.• Maintain files of students for admissions and develop schedulesinterviews and entry tests within defined timelines.• Respond to queries of Parents and Students for admissions within TAT.• Logging tickets / complaints of the parents for followup & earliestsolution• Ensure to be the first point of contact for any query/ complaint related toschool.• Maintain the admissions process with a portfolio of programs in closeliaison with all academic departments/ classes, applying agreed criteria tomake admissions decisions consistent and fair• Circulate the circular to all the existing student body for all gradesProvide information regarding admissions, entry tests and giving aCampus round ensuring a further interest of the interested candidates forschool• Process incoming applications for all degree programs, checkingqualifications, the validity of decisions and authenticity of results.• Answer and transfer internal and external telephone calls in line withservice standards.• Undertake welcome calls regarding all matters related to the studentsacademics and well-being and direct calls as required.• Manage phone calls and correspondence (e-mail, letters, packagesetc.)• Create and update records and databases with personnel, financial andother data• Track stocks of office supplies and place orders when necessary• Submit timely reports and prepare presentations/proposals as assigned.

Islāmābād, Pakistan

Provide Technical support to North Region (Including cities Islamabad, Rawalpindi,Azad Kashmir, Khyber Pakhtunkhwa, Jhelum, Kharian, Ghauri Ghastly, Wah Cantt)• Take ownership of users issues reported and see problems through to resolution• Research, diagnose, troubleshoot and identify solutions to resolve users issues • Follow standard procedures for proper escalation of unresolved issues to theappropriate internal teams• Provide prompt and accurate feedback to customers• Ensure proper recording and closure of all issues• Prepare accurate and timely report• Network support for (IP phones routers , switches ,etc)• System support and Managing helpdesk services• Provide support for different software used in the organization• Proper deployment, installation and testing of software like (Rosetta, NadraVerification etc.)

Bachelors Of Computer Science, Computer/Information Technology

Diploma Of Associate Engineering, Information Technology