• Facilitated requirements gathering (discovery sessions) sessions with key stakeholders, creating comprehensive documentations such as user stories, process flow, RTM, Benefit Mapping, and test cases.• Conducted GAP Analysis between various systems such as LMS, QMplus, and MySafety to identify and address relevant system gaps.• Implemented and managed Requirement Traceability Matrix (RTM) for comprehensive requirement tracking, ensuring alignment with project goals.• Proficiently utilized Visio, Trello, Lucid chart, JIRA, Asana, and SharePoint to streamline workflow and enhance project management.• Facilitated lessons learned workshops to enhance project processes and outcomes for upcoming stages.• Developed Personas for Customer Journey and conducted validation sessions with key stakeholders.• Analysed survey’s data to find gaps in business analysis, and presented visual findings for improvements.Project Management:• Chaired change delivery meetings and organized and delivered sessions to enhance the groups knowledge.• Managed staff on a crucial departmental change project, resulting in successful outcome.• Reported and managed project challenges, issues, risks to senior management.• Organised and led daily scrum meeting for project updates.

Served as Functional Consultant on Insurance Claims, catering to modules for Motor Insurance, Life Insurance, Medical Insurance, and Corporate Loan System Loan Origination (CLOS), catering to modules for Collateral Management and Loan Disbursement for Leading Insurance Companies and Banks in Middle East - Africa region.With process improvement, the overall Reduced the claim registration time by 30%, Reduced fraudulent case by 25% & eliminated manual approvals.Conducted 120+ Requirement Gathering/Analysis/Elicitation, and 100+ Change Requests sessions for Digital Transformation of customers As-Is process.Successfully provided solutions for To-Be process using Newgen's SAAS applications, including Business Process Management (BPM), Master Data Management (MDM), Document management and generation, resulting in a 20% increase in process efficiency and a 15% reduction in document processing time.Prepared project deliverables such as SRS, RTM, User Stories, and User Manuals, ensuring a 95% accuracy in capturing project requirements and minimizing rework.Developed Business Process Flows, UI/UX and API Documents, and prioritized backlog for the development team, resulting in a 30% reduction in development time.Coordinated and validated 100% of the requirements before deployment, ensuring a 95% reduction in defects identified during SIT and UAT.Project Management:Managed projects throughout project lifecycle and conducted 1000+ hrs Requirements Gathering (Elicitation), Consulting, Business Analysis, 800+ hrs Change Requests sessions for Digital Transformation of customers As-Is process.Steered Client Interaction, Managed Resources, Timelines and Schedule, 50+ User Training sessions and change management plan.Conducted daily scrum meeting and administered task assignment with updates for timely delivery.Leadership Role:• Evaluated and Validated projects from diverse industries.• Catalogued 20+ in-house training session for Business Analysts covering topics

· Acted as a liaison among stakeholders to analyze, prioritize, communicate, and validate requirements for changes to business processes.· Analyzed business requirements for preparing project documents such as Software Requirement Specification (SRS), Gap Analysis, Functional Specification Document (FSD), Requirement Traceability Matrix (RTM), User Stories, Use case documents, and User Manuals, ensuring a 95% accuracy in capturing project requirements and minimizing rework.· Facilitated communication and collaboration among 15+ stakeholders throughout the entire project duration.· Created and executed 50+ end-to-end (E2E) Test Scripts/Test Cases, resulting in a 30% reduction in application defects and improved customer satisfaction.· Utilized SQL/MySQL queries to independently analyze and validate 2000+ data records, resulting in a 30% increase in testing efficiency and accurate data validation for the system.· Identified and reconciled 20+ errors in client data to ensure accurate business requirements.· Maintained the sanctity of each phase in the Software development Life Cycle (SDLC).· Reduced the SLA time by 20% and eliminated manual approvals, processing etc.· Successfully implemented Pro-Agile methodology, combining waterfall and agile approaches, resulting in 100% timely project completion.· Implemented project-specific Key Performance Indicators (KPIs) and Key Performance Objectives (KPOs), evaluating performance post-delivery to measure success.Core Team Member of Business Analyst Career Progression:· Collected data from 200+ business analysts across various job levels and departments. · Conducted thorough analysis of survey data using data visualization, identifying key trends and patterns. Core Team Member of Requirement Taskforce: · Evaluated and Validated 15+ projects from diverse industries (Banking, Insurance, Healthcare, etc.) prior to scope finalization with business, for improved delivery.

Managing Client relationshipIncreasing Client base through the Delhi NCR regionManaging conflicts between client and sales team

Project: Credit Analysis Application Dev.Client: Largest Bank of UKTasks:Regular reporting and updating of the tasks on JIRARequirement Analysis and reporting for queriesTest case creation on ALM and Execution using Soapui softwareDemonstrating the deliverable to the client and all other teams Proactively checking with other teams UX work and reporting any defects and differencesWorked in Agile environmentProviding knowledge transfer sessions to new trainees