Muhammad Zainuddin Email & Phone Number

Mesquite, Texas, United States

• Subject matter expert in RMC personal loan product offerings; uses knowledge to present loan solutions to current and potential customers that help them achieve their financial goals.• Assist in developing marketing strategies to increase branch’s loan portfolio and enhance profitability.• Establish and build customer relationships through delivering exceptional service.• Utilize RMC account management practices to assist delinquent customers.• Report, manage, and maintain branch standards on all aspects of delinquency.• Complete weekly progress report and work with management to develop, communicate, and track daily/weekly/monthly goals.• Work with manager to ensure proper open and close procedures completed daily for branch.• Sign checks for loans, branch expenses and money remittances.• Manage all branch-to-customer communications via mail.

Garland, Texas, United States

• Data entry of loan applications and documents into RMC systems, take and process credit loan applications, and use product knowledge to present loan solutions to current and potential customers.• Maintained office cash with accuracy and proper security; maintain correct amount of denominations of money in cash drawers daily.• Complied with all company policies and all State and Federal lending regulations; title recording and maintain report.• Developed and improve customer relations and provide exceptional service to all customers.• Minimized delinquent debt through appropriate account management activities.• Grew account volume through good judgment and effective customer solicitations in the branch and by telephone.• Maintained all customer files to be in compliance with RMC record retention policies.• Received, tracked, and posted all payments and fees to customer accounts in compliance with Company Policy.• Pulled credit bureau files for review by management.• Assisted management in updating of daily logs and reports.

Dallas/Fort Worth Area

• Executed various customer transactions including but not limited to receiving and paying out cash or other disbursements, cashing checks, and accepting account deposits and withdrawals.• Identified cross-selling opportunities and refer customers to appropriate areas within the store to optimize their financial relationship.• Balance each day’s transactions and verify cash against computer totals. (In accordance with the Teller Cash Difference Policy and Procedures) and demonstrates the ability to review or research daily work for accuracy; identify and correct errors.• Assisted customers with address changes, contact information updates, check orders, online updates, and package shipping, printing, and faxing.• Received and process packages for courier shipping, including lifting and weighing packages on scale, accessing shipping software, generating labels, and retrieving from customer's vehicle when requested.• Assisted in merchandising the center, including stocking shelves with product, ensuring a clean and orderly appearance of product, informing appropriate personnel of inventory levels for re-ordering supplies, being informed of product specifics (i.e. warranties, durability claims, pricing, etc.)​​​​​​