Customer Service & Sales ManagerNew Vision Printing Services Pvt. Ltd.November 2012 – Till Datelead and manage a team of 12 customer service agents.plan, assign and monitor work tasks for optimum team efficiency.perform quarterly staff performance evaluations. identify and address development needs.develop staff training programs and reference manuals.determine customer service requirements through surveys, focus groups and benchmarking best practices.analyse data to identify strategies for improvement of service and productivity.ensure the consistent achievement of customer service levels and standards.resolve escalated customer service issues.develop departmental budget and control costs.Being a Sales Manager my duties are to determine annual unit and gross-profit plans by implementing marketing strategies; analysing trends and results. Establishes sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new products. Establishes and adjusts selling prices by monitoring costs, competition, and supply and demand.

TATA Consultancy Services Ltd. October 2008 – November 2012.> Supply Chain Management Project with global partner Dow Chemical International US as Supply chain expertise. Covering all supply chain opportunities and process improvements. Tracking of all opportunities in supply chain function and working on it with relevant functions and dept. for process improvements, eliminating waste and filling gaps with scientific measures in supply chain. > Coordinating with Plant Engineers, plant logistic, Carriers, Site logistics, terminals and out plants to record on-time events / opportunities and working on it with six sigma methodology to eliminate waste and improve the over all process was my major role. Reporting to global supply chain Director with analysis to depict the performance trends on existing opportunities and action plans to eliminate waste was my regular work activity at Dow.

Experience Summary As an Sales Tax consultant & Practitioner I accomplished various task for numerous clients in Goa. Right from maintaining sales and purchase register , calculation of sales tax, filing returns and assessment was my routine job profile.