Building Long term partnerships, Solving customers problems in the very dynamic industrial applications.Supporting our customers from technical consultancy to DDP delivery of carbon graphite raw materials.

- Developing International business exporting machinery from China to the rest of the world. - Focus on mining companies in Africa and Middle East - Build long term relations with customers. - Developing export team to widen our scope.

Managing key customer profiles in various business sectors such as electrical production, water pumping stations, chemical and fertilizer industry, Cement and Steel production. Mainly technically supporting customers regarding carbon / graphite products while working with: ✓ $ 750+ K Annual Sales ✓ 200+ customer with various profiles✓ 6 hired and lead team members ✓ 5 new export countriesResponsibilities Include:➢ Promoting our products to our broad range of… Show more Managing key customer profiles in various business sectors such as electrical production, water pumping stations, chemical and fertilizer industry, Cement and Steel production. Mainly technically supporting customers regarding carbon / graphite products while working with: ✓ $ 750+ K Annual Sales ✓ 200+ customer with various profiles✓ 6 hired and lead team members ✓ 5 new export countriesResponsibilities Include:➢ Promoting our products to our broad range of customers ➢ Recurrent visits to assure smooth sailing of our spare parts ➢ Prepare and execute marketing plans for the targeted markets.➢ Researched many markets for new possibilities for our business (KSA, UAE, Sudan, Jordan, and Tunisia)➢ Also handling technical support for our customers regarding all related issues to our products and services.➢ Introduction of new products and market segments ➢ Training Sales personals on new technologies and pointing out newbusinessareas that are currently underrepresented in sales.➢ Analyzed work-orders database to solve production instability problems➢ Analyzed ITC international trade database to find exporting markets opportunities ➢ Helped Oracle Data Engineer to build an ORACLE data base for ERP of the company ➢ Root cause analysis for recurrent quality issues in products.➢ Helped Reforming managerial hierarchy in the company and redefining Job Descriptions, KRAs and KPIs. Show less

➢ Was responsible for key customer profiles such as SAINTGOBAIN and EZZ Steel.➢ Leading 5 sales engineer team ➢ Always Exceeding sales target annually.➢ Identified, analyzed, and executed new and potation products and advertising methodologies. ➢ Conducted full market research in 3 different countries for more than 25 different products.➢ Prepared reports that interpret customer behavior and marketing results.➢ Analyze customers behaviors from e-marketing… Show more ➢ Was responsible for key customer profiles such as SAINTGOBAIN and EZZ Steel.➢ Leading 5 sales engineer team ➢ Always Exceeding sales target annually.➢ Identified, analyzed, and executed new and potation products and advertising methodologies. ➢ Conducted full market research in 3 different countries for more than 25 different products.➢ Prepared reports that interpret customer behavior and marketing results.➢ Analyze customers behaviors from e-marketing campaigns➢ Analyze digital data and derive actionable insights for business, increasing onlinecustomers by 3 Folds!➢ Identified, analyzed, and executed new and potation products and advertising methodologies. ➢ Conducted full market research in 3 different countries for more than 25 different products.➢ Prepared reports that interpret customer behavior and marketing results.➢ Analyze customers behaviors from e-marketing campaigns➢ Analyze digital data and derive actionable insights for business, increasing online customers by 3 Folds! Show less

Travelled to more than 12 countries following up with business partners and meeting key customers. Succeeded in driving up sales by more than 30% in exporting to GULF area.

Teach AUTO-CAD software to the engineering students in MSA University in October, Egypt

Working on new machine design with experienced machine design engineers to localize the production line. Resarching new design aspects and ways to develope the production line for higher productivity and lower production cost.

The most I learnt from this internship was - Angry Customer Managment- Problem Solving - Up Selling- Managing Cusotmers overseas over the phone.