Business Intelligence Manager
Current• Lead a global data and analytics team spanning 50+ countries and supporting 100+ companies in the Shipping, Logistics, and Contract Logistics industries.• Partner with senior leadership and cross-functional stakeholders to breakdown complex problems - always turning high-level strategy into hands-on, workable solutions.• Standardized KPIs, data definitions, and reporting structures. This achieved a 20% improvement in data consistency and enabling more accurate and effective decision-making on a global scale.• Optimized our Lakehouse by using Medallion architecture and dimensional modeling to improve data integration processes and quicker turnaround time with analytics and reporting.• Delivered 5+ dashboards, 10+ reports, and created self-service datasets in Power BI. This empowered users to track KPIs, identify trends, and gain deeper insights into operations.• Led a process optimization initiative that reduced customer onboarding time from 2+ weeks to under 1 hour. This didn't just boost customer satisfaction but made the onboarding process run smoother and more efficiently.• Champion the importance of data quality, literacy, governance, and ownership which lays the foundation for a strong data-driven culture across the organization.