Information Communication Technology Engineer
Current• Sentinel One (Endpoint Security):Managed Sentinel One to protect against malware and security threats.Conducted regular scans and responded to security incidents.• Datto RMM (Remote Monitoring and Management):Monitored and managed network infrastructure and devices.Scheduled backups and executed updates remotely.• AutoTask (IT Service Management):Administered AutoTask for ticketing and task management.Collaborated with team members for task assignments.• ServiceNow (IT Service Delivery):Utilized ServiceNow for incident and change management.Managed service tickets and improved IT processes.• Cisco Meraki (Network Infrastructure):Configure/Manage routers, switches, and access points.Monitored network performance and resolved connectivity issues.• Microsoft 365 Admin Center:Administered Microsoft 365 services, managed users, and security.Ensured compliance with industry standards.• Microsoft Teams Admin Center:Administered Teams for collaboration and communication.Configured settings and provided user support.• TIPT (Telstra IP Telephony):Managed IP telephony solutions and configured phone systems.Resolved telephony-related issues and provided support.• Checkpoint Services (Firewall and Security):Maintained Checkpoint firewall and conducted security audits.Collaborated with the security team to enhance network security.• Active Directory (Onsite Server):Administered on-premises Active Directory for user accounts and permissions.Implemented group policies and performed routine maintenance.• Azure Active Directory (Azure AD):Administered Azure AD for cloud-based identities and access controls.Integrated on-premises Active Directory with Azure AD and managed user accounts and application access.
