Muhanad Kirrish Email & Phone Number

Reston, Virginia, United States

Tysons Corner, Virginia, United States

- Provided technical support and troubleshooting for members using ID.me identification software and processes.- Consistently exceeded quotas for member contact and issue resolution contributing to organizational objectives.- Developed and maintained knowledge of ID.me systems and service procedures to help members verify their identities for 30+ government organizations and other services.- Experience drafting and editing external communications meant for public consumption.

Sterling, Va

- Headed a studio expansion project to meet increasing customer demand which resulted in a 35% revenue increase- Collaborated with 80+ rising local artists by offering personalized audio services which resulted in a 95% customer satisfaction rate- Supervised all elements of studio functions which led to efficient reallocation of expertise and personnel- Established an organized marketing strategy to attract 200+ quality leads via 3P platforms

Chester, Va

- Generated 300+ leads which resulted in $450,000 additional revenue- Utilized Salesforce to grow pipeline by identifying and shaping new leads- Restructured account planning for medium to large account to better support them throughout the year- Led the efforts of implementing the new structured account planning which resulted in increasing visibility to field sales

Sterling, Va

- Executed excellent persuasive skills to close 100+ sales through a customer-centric sales strategy which added an additional $2.5M of revenue and a 97% satisfaction rate- Implemented email marketing campaigns to gather 1000+ quality leads with a 10% conversion rate- Collaborated with teammates to advance collective team’s sales targets through shared learnings and expertise

Bachelor'S Degree, Marketing

Certificate, Music Recording Technology