Active Directory (AD) Administration: Managed user accounts, security groups, and permissions in AD. Ensured adherence to security policies and streamlined access control.Group Policy Object (GPO) Management: Administered GPOs to enforce security settings, deploy software, and configure user and computer settings network-wide.Software/Hardware Troubleshooting: Diagnosed and resolved software and hardware issues promptly, minimizing downtime for diverse devices.Website Development: Developed and maintained basic websites using HTML, CSS, and web tools, ensuring functionality and timely issue resolution.Network Troubleshooting: Swiftly identified and resolved network connectivity issues, collaborating on infrastructure maintenance for seamless operations.Firewall Deployment (PFsense): Configured and deployed PFsense firewalls, monitored logs, and proactively enhanced security measures.Centralized Network Management: Efficiently managed centralized networks with Ruijie/Ubiquiti cloud solutions, ensuring uninterrupted connectivity.Digital Signage Deployment: Deployed and managed digital signage solutions (e.g., MagicInfo, SuperSign), overseeing content and optimizing performance.ERP Migration Lead (365 Dynamics to Odoo): Led ERP migration projects, managing scope, budgets, and ensuring seamless transition and data integrity.Multi-Outlet IT Management: Oversaw IT operations across multiple outlets, maintaining uniformity and implementing standardized procedures.IT Asset Management: Managed IT asset inventories, tracking lifecycle and implementing best practices for management and disposal.Server Migration: Successfully planned and executed server migration projects, including VM migration and Samba Storage NAS implementation, ensuring minimal disruption and data integrity.PROXMOX Deployment: Implemented and managed PROXMOX virtualization platform for efficient resource utilization and centralized server management.

Ensured optimal functionality of all computer peripherals.Monitored server and point-of-sale (POS) system uptime for seamless operations.Managed IT operations across multiple branches spanning Klang Valley, Kuching, and Kota Kinabalu.Upgraded PC operating systems from XP to Windows 7 to maximize system capabilities.Proficiently handled AS400 DOS system (MMS) for efficient management.

Monitoring and maintaining sales activities to ensure that customers received satisfactory service and quality goodsWork alongside retails sales advisor to boost and maintain sales by enhancing product presentations and advertising to customersSuccessfully maintaining monthly sales RM500,000 every month, while leading a team of 6 sales staff

Trained and developed sales team associated in products, selling technique and customer service skillHandle customer complaints regarding sales and servicesTrack customer preferences to determine where the focus of sales efforts should beAnalyze sales statistics and activity metrics

Product advertising on social media such as FB marketplace, Shopee and LazadaConduct Facebook Live to promote new product, sales offer and customer relationCreate and design marketing campaigns including email, print, digital, outdoor, and social mediaConduct marketing strategies and developed new social media campaigns to increase brand influence

Providing first-level support of computer hardware and software to end userDesktop PC building and servicingMaintain knowledge of product and service offerings in order to accurately answer all customer questionMaintaining RM150K sales every month