Muhammad Mohan Nallathamby Email & Phone Number

Kuala Lumpur, Malaysia

• Facilitated TNA, behavior linkage and leverages talent metrics to create effectiveness based on natural motivational values using IMX Psychometric tools for talents in both UAE and Malaysia. • Designed and delivered life-skills and service marketing-related training based on the client’s needs. Projects:• TIANYU Consulting Co. Ltd, Geely Shanghai appointed Consultant for Talent Development & Business Turnaround Projects for nationwide Proton Branches and Dealerships (Ongoing).• University Malaysia Pahang, Adjunct MBA Lecturer for Organization Behavior and Marketing courses.• Collaborated with Multimedia University (MMU) for Staff and Student training.• Delivered “Approach to Service” coaching for Canadian University Dubai (CUD) service administrators.

United Arab Emirates

• Managed product feasibility study and market research to expand Blaupunkt Automotive product line-up for OEM and Aftermarket B2B Sales in Middle East and South East Asia.• Conducted product planning & implemented marketing strategy to increase brand awareness in the Middle East.

Empire Tower Subang

• Managed customer service team, contact center & dealer’s Customer Relation Executive nationwide (28 Executives) that resulted in continuous improvement in regional JD Power Malaysia CSI and SSI index.• Developed and delivered SUZUKI “Way of Life” sales orientation, product, and other soft skill programs to sales & service dealers (Average 20 Hours Monthly) that contribute to double-digit sales volume and improve CSAT.• Established “Suzuki Assist” Loyalty and Breakdown Assist Program that significantly increase ownership experience and retention by average 60% after warranty customer patronage authorized service center. • Conducted regular CSI and SSI audit reviews and executed result findings to improve customer CSAT, CSI, and SSI.• Created Sales Consultant Handbook, Suzuki Operating Standard (SOS) manual for sales and service dealers.

Jalan Ampang

• Led and managed the call center, customer service, and overall CRM programs.• Delivered “GM Difference” training programs for sales/service dealers to promote Chevy customer experiences.• Proposed, reviewed, measured and evaluated internal CSI and SSI survey to increase regional JD Power ranking.

Kuala Lumpur, Malaysia

• Led a team of Customer Service Officers to support branch operations by providing outstanding customer service to agency staff and policyholders.• Conducted in-house customer satisfaction survey and delivered training based on the finding to customer support and agency staff.

Klcc

• Provided after sales support (Call Centre) to the Business Market Division and Loyalty Marketing. Prepared business correspondence and feedback to business customers.• Participated in new system development/implementation including executing User Acceptance Test (UAT) and Transfer knowledge by conducting in-house training.

Master Of Business Administration (Mba), Business Administration And Management, General, With Merit

Executive Diploma In International Business Management, International Business

Bachelor Of Business Administration (Bba), Marketing/Marketing Management, General

Dip (Final Year Transfer), Diploma In Civil Eng

Dip In Civil Eng