Muhamad Rifai Email & Phone Number

Jakarta, Indonesia

Jakarta Raya, Indonesia

Responsible for directing the team to maintain customers so that they repeat orders.Resolve problems that may arise related to customer complaints.Analyze customer complaint data and then make a conclusionDevelop a strategy to maintain customers.Responsible for the performance and discipline of subordinates

Jakarta Raya, Indonesia

Quickly learn and understand engineering processes related to power generation.Quickly master cutting edge predictive analytics software and tools.Deftly manage customer expectations and satisfaction for customer.Deliver savings to your customer in the form of improved reliability and efficiency

Jabodetabek , Indonesia

Handling customer complaints, analyzing problems & providing solutions.Checking job advertisements quality to attract relevant candidates and to comply to both JobStreet policies & government regulations.Proactive action to deep dive customer hiring experiences.Guiding customers in optimizing their hiring using advanced recruitment system.Assisting clients in maximizing their web-based advertisement.Conducting inhouse & onsite training for customers to use the advanced recruitment systemMake schedule for all userConduct training for all userFilling all document after training

Creating web-based advertisements Checking advertisement quality to meet company policy and the law in Indonesia

Jl Daan Mogot Km 21

Ensure timely escalation & follow-up to back-end (Billing, Network, Corpcomm, other responsible unit) within specified SLA based on case type and priority level are properly in place.Ensure social media customer’s inquiry and complaint with delivered within specified SLA and with “social media language” and treatment i.e. Customer expectation to that request, gather all data required for case resolution via direct message/specific complaint form/direct phone callsMonitoring all negative/positive issues to Indosat in all social media channelsProvide insights, benchmarks and analyse social media data reportFollow up case progress for further update to customer to social media and to check whether any mass problem incurred, maintenance in progress, and any unexpected delay on service registration.

Jakarta

Researching, writing and distributing press releases to targeted media;Collating and analysing media coverage;Writing and editing in-case studies, speeches, articles and annual reports;Preparing and supervising the production of publicity brochures, handouts, etc;Organising events including press conferences, exhibitions, open days and press tours;Maintaining and updating information on the organisation's website;Managing and updating information and engaging with users on social media sites such as, Twitter and Facebook;Sourcing and managing speaking and sponsorship opportunities;Commissioning market research;Fostering community relations through events such as open days and through involvement in community initiatives