- Systems integration to 3rd party applications- Platform uptime & outage management- Ensure all issues are properly logged- Diagnose and troubleshoot technical issues- Incidence management and root cause analysis- Properly escalate unresolved issues to appropriate internal teams to R&D team- Understanding customer requirements and preparing SRS and UAT - Document technical knowledge in the form of notes and manuals- Install, configure and troubleshooting Asterisks for IVR and VAS services - Installing configuring KVM hypervisor type 1- SSL/ TLS certificates terminated on HAproxy , tomcat, nginx

- Installing, configuring and maintaining the Linux servers (CentOS, Ubuntu, Rocky)- Setting up tools and required infrastructure- Integrate all required web servers across various technologies- Research and identify solutions to software and hardware issue- Troubleshooting network and firewall issues- Deployment apps on the staging and production servers - Preparing test use cases and reporting issues - Maintaining and monitoring VAS services and digital apps- Preparing business presentations and taking MoM - Supporting L2 and L3 teams