Responsibilities• Financial and investment advisory services to customers• Loan creation and management• Credit control• Business lead generation and sales• Customer service• Business development• Relationship managementKey Achievements• Managed 5 branches of FirstBank of Nigeria Limited over a period of 10 years, taking out of loss-making status after just 12 months of assumption at each branch• Grew the Loans and Advances portfolio of the last led branch by 278% to over N1 billion (approx. £1 million) within 18 months• Increased the customer base of last branch by 33% through customer data mining, up-selling and cross-selling• Profitable asset creation idea generated in one of the branches managed birthed the development of a product which led to significant value creation bank-wide

• Use of data analytics to support the market-facing team on lead generation and customer acquisition which increased the sales and revenue by 154% and 133% respectively for the financial year ended December 2012• Support the Group Head in the coordination and preparation of financial budgets based on financial data generated from Oracle Business Intelligence ERP which saved the group more than 48 hours ahead of deadline• Promoted to Business Manager to head a branch after 17 months in the role because of the increase in contribution to business of the group by 52%

• Sales and marketing of the bank’s asset and liability products• Responded to customers queries, addressed concerns and resolved complaints. This led to improved customer retention from 76% to 88% in 12 months• Conduct of credit checks on loan applicants for proper credit analysis of consumer and retail loans• Complaint management

• Reviewed and evaluated documentation for new customer accounts • Vetted and verified customer onboarding documentation to maintain 100% KYC/KYB compliance• Monthly, quarterly and annual checks on customers’ KYC files to ascertain accuracy of information • Conducted Enhanced Due Diligence (EDD) on existing customers to ensure KYC files are 100% up-to-date as customers status change