Courtney Muir Email & Phone Number

Pictou, NS, CA

Pictou, NS, CA

Markham, Ontario, Canada

Markham, Ontario

Bolton, Ontario

• Working with external and internal Clients, managed North American ERP implementation projects, including initial sales engineering process, and complete oversight of solution implementation activities
• Successfully managed and implemented a diverse cross section of initiatives for the organization such as process creation and re-engineering system enhancements
• Assisted in the management of the ongoing portfolio monitoring and planning process to ensure appropriate prioritization and resource levels and skills to achieve priorities; partner with business unit executives to.
• Accountable for managing project schedule and task details and utilize project management tools such as reports, tracking charts, checklists, and project scheduling software and to delegate appropriately
• Responsible for intertwining all project management components from ideation to post implementation of a set of projects that is connected to a single customer deliverable

Bolton, Ontario

• Lead all Customer Service, Support, and Implementation functions across the organization
• Responsible for developing, planning and implementing effective and efficient support strategies including the delivery of software implementation, training, and support of software itself
• Lead the execution of resolution to customer and service inquiries requiring investigation and review; high touch, high profile cases such as code of conduct and CEO complaints;
• Continuously monitored and enhanced processes and systems to ensure optimal efficiency and effectiveness
• Identified, developed and implemented process improvements determined to be needed for each of the accounts through trend analysis
• Attended contract negation, new product introduction, quarterly review meetings as required

Bolton, Ontario

• Act as the central point of contact for internal and external clients
• Acted as executive and senior administrative assistant to handle requests and queries from senior managers
• Write and distribute email, correspondence memos, letters, faxes and forms
• Assist in the preparation of regularly scheduled reports
• Develop and maintain a filing system
• Update and maintain office policies and procedures

Mississauga, Ontario

Mississauga, Ontario

St. Catharines, Ontario

Niagara Falls & St Catharines

Independently ran two entertainmentdeals.ca retail locations

St. Catharines, Ontario

Accounting Basics

Personal Support Worker Certification, Health Services/Allied Health/Health Sciences, General

Advanced Personal Support Worker Skills, Health And Wellness, General